As a community leader, you can play a pivotal role in keeping close to your residents and understanding their needs, views and concerns. There are many tactics, approaches and strategies you can adopt in resolving disputes between local people before they can escalate into disorder or even violence.
This workbook has been designed as a distance learning aid for local councillors. It is intended to provide councillors with insight and assistance with the key skills needed in relation to facilitation and conflict resolution to enable you to be effective in your role.
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