Councillor workbook: supporting residents with complex issues

Residents may often approach a councillor with a range of problems from parking issues to neighbourhood disputes, overcrowded housing to education. This councillor workbook offers strategies and practical guidance on how to best support residents with complex issues which might not have immediate solutions.

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This workbook has been designed as a distance learning aid for local councillors. It is intended to provide councillors with insight and assistance with the key skills which will help you to be most effective in your role. Some of the content may be of most use to more newly elected councillors, but nonetheless if you have been a councillor for some time, the workbook should serve as a useful reminder of some of the key skills, approaches and tactics that make for an effective ward councillor.