New Conversations 2.0 - LGA guide to engagement

These are potentially daunting times for local government. Expectations are rising and budgets are getting smaller. Services are better, but trust in many institutions is falling. Communities are frequently more able and willing to step up, but they’re also less deferential, and when things go wrong, they come armed with the tools of judicial review, Freedom of Information requests and social media.

The resources in this report support the basic, statutory aspects of engagement, with a particular focus on pure consultation. It explores best practice, legal requirements, and the pre-emptive steps you can take to get engagement around decision-making right. This includes assets to help you choose your channels and messengers, and decide whether you need to formally consult. There are also resources supporting the evaluation of consultation, and the use of insight.