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Local government reputation campaign: delivering for people and places

Local government plays a huge role in people's lives and, according to the Treasury, is 'widely recognised' as the most efficient part of the public sector, making £2.6m a day in savings. So why is it that public satisfaction of council services is improving, but the public perception of councils is not?

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Conditional fee agreements

An advice and best practice guide for councils Local authorities are feeling the financial pinch due to a continuing trend in spurious compensation claims. This guide provides advice to councils on how to tackle this increasing problem, with case study examples highlighting best and worst practice. This publication was originally published on 1 July 2004