Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

If you have a case study you'd like to share here, please get in touch. Please use our case study template when submitting a case study.
Filter by topics
Filter by support type
Your search returned 2588 results

A collaborative approach to Helping Older People Remain Independent in their Homes.

A collaborative approach to Helping Older People Remain Independent in their Homes.

View allAdult social care articles

A Change for the Future: Dacorum Borough Council’s move to The Forum, January 2017

This case study provides information on the Council’s journey, both culturally and physically as they moved to their new building.

View all Efficiency and income generation articles

A case for reducing highway construction in urban extensions

How can we avoid building roads in Bradford to 'unlock' new development? When creating a masterplan and vision for urban extensions, potential for sustainable transport mode share is often squandered by the classic predict and provide process.

A behavioural approach to managing demand in Special Educational Needs travel services: increasing uptake of independent travel training

The Croydon Behaviour Change Hub (BCH) worked with the SEN travel team to develop and trial a behavioural approach to reducing demand for council provided transport.

View all Efficiency and income generation articles

A behavioural approach to digital channel shift

A project to drive online take-up of e-forms through MyAccount in two service areas; council tax and waste management. This project focussing on customer engagement, marketing and behaviour change to use existing systems.

View all Digitalisation articles

2 Matters: Evaluation of an award which promotes improved outcomes for North Tyneside’s vulnerable two year olds

The “2 Matters” award is an audit tool followed by face-to-face professional development over a period of several months. It offers support to all settings with provision for two-year-olds (schools, private and voluntary sector, and childminders).

View allChildren and young people articles
View allHealth articles

'Permission to Smile' campaign to boost friendliness

A Birmingham-wide campaign, backed by 154 local organisations and with strong city council support, is encouraging friendliness and rekindling community street-by-street, helping to address social isolation and reduce the call on public services.

View allCommunities articles

'My Neighbourhood’ – delivering innovative locality-based services addressing residents and their social needs

Improving the quality of life of residents within specific neighbourhoods in the Harrogate District.

View allCommunities articles

'My Council / Report it' digital app

Gloucester City Council developed and implemented a ‘My Council / Report it' App which allows its customers to utilise mobile technology to identify a range of issues (such as flytipping, dog fouling, graffiti, pot holes etc) and to send real-time information, identifying the nature of an issue, its location and status directly to the council.

View all Digitalisation articles

'My Cambridge' - a cultural education partnership

‘My Cambridge’ aims to ensure that every young person growing up in and around Cambridge can benefit from its world-class cultural assets.