Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Exeter City Council: Passivhaus in Exeter

Exeter City Council have been constructing buildings to Passivhaus standards since 2009, using their triple bottom line approach to deliver high quality builds, by being socially, environmentally and financially responsible. Since starting to deliver Passivhaus homes, they have developed and built nearly 150 homes to these standards. The process of designing and building so many different types of structure, has enabled them to improve their delivery model and in doing so reduce the overall cost.

Exeter City Council: communications during Clarence Hotel fire

When England’s oldest hotel caught fire in 2016, Exeter city council’s communications team sprang into action, using digital channels to warn, inform and engage communities in the recovery operation.

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Exeter City Council: Advice Hub – Exeter Works

In response to the COVID-19 pandemic, Exeter City Council and Exeter Chamber of Commerce worked in partnership to launch Exeter Works, an online and physical advice hub to support people in the Greater Exeter area who need advice and guidance on a range of areas related to skills and employment.

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Exeter City Council Digital Housing Case Study

This project has enabled a successful channel shift to deliver a flexible service 24/7/365. This delivers a more convenient option to alleviate traffic away from traditional housing options services. The model offers one main consolidated referral route giving customers an efficient and effective way to engage with their local authority.

View all Efficiency and income generation articles

Excellence in housing: the Beacons

Beacon status is granted to local authorities that demonstrate a clear vision, excellent services and a willingness to innovate within a theme.

Excellence in Governance and Scrutiny – Setting up the West Midlands Combined Authority

The task of setting up the West Midlands Combined Authority was led by the City of Wolverhampton Council’s Governance Team and was established by statutory order in June 2016. This case study forms part of our productivity experts resource.

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Example of a Resident's Charter: Sheffield City Council

Sheffield City Council wants to make the regeneration of the estates at Scowerdons, Weakland and Newstead (SWaN) as successful as possible. We know that this will be a long and complicated process that will cause some level of disturbance for everyone affected. We will work hard to minimise the disruption wherever possible.

Evolving care in Hertfordshire: A unified approach to family health

This case study delves into Hertfordshire's strategic integration of health visiting and family support services to optimise the Healthy Child Programme. It outlines initiatives aimed at strengthening mental health support from the antenatal period to school age, enhancing workforce development, and providing targeted care for children with SEND.

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Evidencing impact on wellbeing in Northumberland

The case study describes Museums Northumberland bait’s use of the Warwick and Edinburgh Mental Wellbeing Scale (WEMWBS) to build quantitative evidence of the positive impact on wellbeing of taking part in arts and culture.

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Evidence for contribution of CTS to economy

This is a list of validated national and international evidence that may support your outcomes triangle and logic model for the economy.