Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

If you have a case study you'd like to share here, please get in touch. Please use our case study template when submitting a case study.

COVID-19 case studies

Councils are doing remarkable work to address the challenges brought by coronavirus. Good council practice related to the COVID-19 outbreak can be found on our dedicated web hub.

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Rapid testing in Gloucestershire

Gloucestershire County Council set up a rapid testing centre at the Royal Agricultural University in Cirencester in early December, before launching one in the community.

Winter Windows - Lancashire County Council

Artistic creations

Lancashire County Council – Think Positive, Be Positive

Children and young people aged 7 to 18 can access an online platform that provides different positive challenges for young people to do, raising awareness of mental health and wellbeing through imagining, reading and creating.

Waltham Forest: COVID-19 research and engagement - Recovery Citizen’s Panel

Research and engagement is at the heart of our COVID-19 response and our Recovery Citizens Panel is one of the best examples of our approach. Representative of the diversity of our borough, it was formed to rapidly turn around insight to drive our strategic decision-making processes.

Waltham Forest Stay Safe Champions

Waltham Forest has been hit hard by the COVID-19 pandemic. To help slow down the local rise in cases, the council launched a Stay Safe Champions scheme. First out on the streets, and now online, council officers and local volunteers have been directly engaging with residents, with the goal of informing, reassuring and supporting them. In parallel, our Play Safe Champions have been out on popular playgrounds to make sure children can safely access outdoor spaces and exercise.

Kirklees Council

In 2017, Kirklees Council and the National Citizen Service (NCS) Trust entered into an initial 12-month partnership. They developed a partnership agreement, working to an action plan which would pilot joint ways of working, building on the work that NCS was already doing in Kirklees.

Safely managing COVID-19: using insight in Greater Manchester

Whilst COVID-19 is having significant impacts on the lives of residents and the city region of Greater Manchester as a whole, we know that the nature and extent of these impacts are not being evenly experienced across the population. National research into these issues exists but lacks the level of detail authorities in Greater Manchester knew they needed to identify those affected most, the issues they face, the support they need, and do determine how best communications and support should be targeted.

MindMate – Leeds

Young people have been encouraged to express their thoughts, feelings and experiences on topics relating to mental health via the MindMate blog.

Learning to manage worries - Sefton Council

The school nurse team in Sefton helped children spot the signs of worry, and how to build resilience.

Emissions-based parking permits

Royal Borough of Kensington and Chelsea council is moving from a resident parking permit structure with seven price bands to one which is more directly related to the CO2 emissions of the vehicle.