Case studies

Purchasing and implementing APIs to automate council tax back-office processes, starting with change of address. This will enable full end-to-end online processing.

Developing an online portal to report and track public realm issues. There is functionality for Parish Councillors and Clerks to see a map showing the reports and status of a range of public realm issues, e.g. street lighting, potholes, flooding, pavement and highway defects. This forms part of our Digital Channel Shift Programme.

Upgrading a range of online forms for key council services. This process will include redesigning customer journeys, creating mobile-responsive forms and investigating required integrations.

Redesigning the taxi licensing service for delivery online. Users will be able to access licence holder records through the MyCalderdale customer account. This forms part of our Digital Channel Shift Programme.

The Housing Advisers Programme provided the council of the Isles of Scilly with funding for consultancy support to aid in unlocking delivery of affordable and key worker housing on the islands.

Following extensive scoping work for a locality working model for services delivered to children and families, Cheshire East appointed a skilled Change Manager from the LGA Productivity Experts Programme to co-design the model. This case study forms part of our productivity experts resource.

This case study relates to support provided for a review of the Waste and Zones Services at Colchester Borough Council.This case study forms part of our productivity experts resource.

Torbay Council wishes to influence the size and shape of its residential care home market for older people, desiring an expansion of alternatives to residential care in the future. The remaining care homes will provide more specialist services for people with complex needs and dementia. The project developed a multidimensional analysis to provide a view about the quality and viability of providers required in the future, to inform a market strategy for Torbay. This case study forms part of our productivity experts resource.

In the 2017/18 financial year, North East Lincolnshire Council followed the national trend of low fostering recruitment. In this year, our council approved just four foster carers. Using insights gathered with the public we were able to identify barriers and misconceptions that may be stopping individuals from pursuing fostering as a career and then tailor our messages around these findings.

Having secured the LGA Productivity Experts programme funding the council commissioned a review of the Community Link Service. This case study forms part of our productivity experts resource.