Case studies

Despite domestic abuse being a national issue that affects huge numbers of people, it's a problem that's often hidden and that people can find extremely difficult to talk about. This can mean that victims, or people at risk of abuse don't always know where to find information that can directly help them.

When the Essex Partners Group commissioned research into the challenges facing the county, it became clear no organisation could tackle them alone. But before working out the solutions, the group had to find a story to unite everyone with a role to play.

When England’s oldest hotel caught fire in 2016, Exeter city council’s communications team sprang into action, using digital channels to warn, inform and engage communities in the recovery operation.

Although Gedling Borough Council had run resident satisfaction surveys for a number of years, the council decided to strengthen its face-to-face engagement with residents to help teams develop more customer-centred service plans and get a deeper insight into the needs of local people.

As the first deal to go through in November 2014, Greater Manchester Combined Authority (GMCA) has spent time laying the foundations for devolution and building the groundwork for its communications activity to ensure the authority gets the basics right.

With Hackney experiencing unprecedented change over the past decade, the council had to make sure that its corporate narrative reflected the realities of its communities.

With incidents of poor parking and driving impacting on the ease with which fire crews could respond to 999 calls Hampshire Fire and Rescue Service decided to take decisive action.

Tasked with communicating to a dispersed and largely ‘on call’ workforce, Hampshire Fire and Rescue Service had to find a way to get their messages across quickly and effectively.

​​​​​​​We had just stepped out of emergency response mode when COVID-19 hit. As flooding subsided and COVID-19 spread, Herefordshire Council decided to relocate all staff out of its offices.

On Wednesday 10th February, Hertfordshire County Council and other local agencies completed their ‘surge testing’ pilot in the EN10 area of Broxbourne for the new South African variant of COVID-19.