Case studies

How do we make the most of each and every opportunity to help people improve their health and wellbeing? Making every contact count (MECC) is an approach to improving health and reducing health inequalities developed by the NHS and local government.

The LGA promotes an open and transparent local government to meet local needs and demands.

These case studies illustrate outcome-focused practice in safeguarding adults in line with the Making Safeguarding personal approach.

Nottingham City Council wanted to explore how they could further utilise the private rented sector to discharge their homelessness prevention and relief duties. This case study is part of the LGA's Housing Advisers Programme.

Maldon District Council worked with partners to offer their local community an extensive storage container filled with household essentials.

To provide more choices of accommodation for our senior residents Central Bedfordshire Council developed a strategic vision to meet the accommodation needs of older people by building a substantial number of independent living apartments.

Colchester Borough Council found most calls to its Council Tax and Benefits team did not result in a service request because information sent out confused customers.

Colchester Borough Council found using plain English in letters to residents improved response and resulted in fewer calls to the council.

A new model of working with partners in the 10 Greater Manchester boroughs, that addresses social inequalities and increases access to arts, culture and music.

The 22 May 2018 marked one year on from the devastating Manchester Arena bombing which killed 22 people and changed countless lives, and the city, forever. Jen Green, director of strategic communications at Manchester City Council, reflects on how Manchester came together to remember those tragic events and honour the city’s powerful community spirit. The Manchester Together memorial programme was awarded a bronze award at the 2018 public service communications excellence awards.