Case studies

The Electoral Registration Officer (ERO) must send a canvass form (known as a HEF) to every residential address in the registration area. In Pembrokeshire this is approximately 64,000 properties. This case study forms part of our behavioural insights resource.

Allerdale Borough Council is a small borough council with big ambitions. What we do, we do well but we need to do it more effectively and at a lower cost.

Herefordshire Council worked to support Leominster community to develop responses for people engaged with adult social care and families facing crisis.

Camden Council has rationalised the number of suppliers it contracts for payment services with the aim of moving towards a cashless system. Part of the project is for the distribution of social care payments such as the direct payment of adult and children’s social care electronically via prepaid cards. We now currently load £1million per month onto prepaid cards across more than 400 cards in circulation, and we are currently exploring how it can be rolled-out to additional schemes to supplement our cashless strategy. Our staff have reported the prepaid card system has resulted in a: “positive user experience”.

The London Borough of Brent launched a community climate action grant to empower residents to take the lead on tackling the climate emergency.

Bradford District Council has been leading a programme to improve community cohesion and engagement and reduce inequalities. More than 70 individual projects have been launched and 25,000 people engaged in the process.

South Somerset District Council has a history of successful community engagement and has achieved national recognition through the Beacon Scheme.

London Borough of Lambeth has gone through a process of transformation to become a cooperative council, based on giving people more involvement in and control of the services they use and where they live.

Newcastle City Council’s Net Zero Team and Strategic Transport Team collaborated with Northumbria University and CoWheels, to determine whether it was feasible to deploy an EV car club vehicle into a targeted neighbourhood in the Elswick Ward of Newcastle upon Tyne.

The ‘Revive Network’ runs across authorities in the West of England, as a council-owned network with its operation and management completed by Bristol City Council on behalf of all the participating local authorities.