Case studies

How can we avoid building roads in Bradford to 'unlock' new development? When creating a masterplan and vision for urban extensions, potential for sustainable transport mode share is often squandered by the classic predict and provide process.

The Croydon Behaviour Change Hub (BCH) worked with the SEN travel team to develop and trial a behavioural approach to reducing demand for council provided transport.

A project to drive online take-up of e-forms through MyAccount in two service areas; council tax and waste management. This project focussing on customer engagement, marketing and behaviour change to use existing systems.

The “2 Matters” award is an audit tool followed by face-to-face professional development over a period of several months. It offers support to all settings with provision for two-year-olds (schools, private and voluntary sector, and childminders).

A Birmingham-wide campaign, backed by 154 local organisations and with strong city council support, is encouraging friendliness and rekindling community street-by-street, helping to address social isolation and reduce the call on public services.

Improving the quality of life of residents within specific neighbourhoods in the Harrogate District.

Gloucester City Council developed and implemented a ‘My Council / Report it' App which allows its customers to utilise mobile technology to identify a range of issues (such as flytipping, dog fouling, graffiti, pot holes etc) and to send real-time information, identifying the nature of an issue, its location and status directly to the council.

‘My Cambridge’ aims to ensure that every young person growing up in and around Cambridge can benefit from its world-class cultural assets.

Effective community engagement has been key to the success of a new museum which celebrates Barnsley’s past, present and future.

This is a story of how the Bradford Council thought innovatively to support businesses, culture and communities throughout the pandemic.