Case studies

“Test and Trace had given us a good start but we really believe in the value of contact tracing and wanted to maximise the number of local people it reached. We felt we could make a difference."

Sheffield’s contact tracing service went live in the middle of October. It is staffed by a team of 12 dedicated contact tracers who work seven days a week – although the hours are shorter at the weekends.

Birmingham has its own Test and Trace team, which has a variety of roles from data analysis and complex contact tracing to communications and community engagement. 

Blackpool’s contact tracing service went live at the start of September after only a few weeks of planning and preparation by the public health team.

Oxfordshire worked with Public Health England and NHS Test and Trace to launch its local contact tracing service in mid October. A team of 14 call handlers drawn from Cherwell District Council and the county council provide contact tracing on behalf of all the districts.

Solihull's public health team launched a backward tracing service in early September. It is currently staffed by six public health staff who contact everybody who tests positive in the borough.

Faced with high rates of infection in the summer, Calderdale developed a local contact tracing service in partnership with and as part of NHS Test and Trace, which went live in the middle of August.

Hertfordshire is home to nearly 1.2 million people. It has had relatively low rates of infection, but like many areas saw cases start to climb quite significantly in the autumn.

Hertfordshire’s whole systems approach to child obesity includes a successful weight management service, an active school travel plan that discourages car drop-offs, and 10 “healthy hubs”.

East Sussex County Council worked over three months, across the council and partners, prototyping a new multidisciplinary outreach operations team. They provided intensive support to residents in temporary accommodation to enable them to live more independently.