Councils are facing the twin challenge of unprecedented cuts to their funding and increasing demand on their services. This resource equips councils with the knowledge and tools they need to manage demand effectively. It demonstrates how councils are changing their relationship with customers to better manage demand.
In this section:
Case studies
Search our case studies resource to see what councils are doing in specific areas to manage demand.
What is demand management?
By changing the nature of the council's role and relationship with customers, local authorities are seeking alternative mechanisms to meet customer needs and thereby better manage demand.
Where can I use demand management?
The principles of managing demand can help and be applied to any service area. The following examples illustrate how demand management has succeeded in a range of service contexts.
Tools and techniques for managing demand
Guidance, techniques and approaches that you can apply to manage demand.
A - Z of further resources and links
Further resources and links