Councils are facing the twin challenge of unprecedented cuts to their funding and increasing demand on their services. This resource equips councils with the knowledge and tools they need to manage demand effectively. It demonstrates how councils are changing their relationship with customers to better manage demand.
By using innovative approaches to managing demand:
Demand management is about ensuring the right services reach the right residents when and where needed for the best cost.
The principles of managing demand can help in any service area.
Guidance, techniques and approaches that you can
apply to manage demand.
Repository of real world examples
from councils around the country.
Reports, guides and publications explaining