Innovation in local government is about improving the lives of the people in our communities. This webpage brings together many of the innovative programmes councils are involved in. If your council's work is not featured, please get in touch.

Information on other Innovation programmes can be found here.

Join our interactive Innovative Councils Knowledge Hub Group to discuss all things innovation in local government.

Buckinghamshire,Bury,Calderdale,Cambridgeshire,
Central Beds, Cheshire East Cheshire West and Chester Chorley
Colchester Coventry Croydon Ealing,East Riding of Yorkshire
Essex,Greater Manchester,Hackney,Hampshire,Haringey,Harrow
Hertfordshire,Hillingdon, Lancashire, Leeds, Lewisham
Luton, Norfolk, Northamptonshire Nottingham, Oldham Plymouth
Shropshire,South Tyneside Southampton, Spelthorne Suffolk
Tameside' Wealden, Wigan Wiltshire WirrallWorcestershire
           
December 2016 Dacorum Borough Council Dacorum Borough Council has piloted a ‘Local Working Group', bringing together 23 staff from different teams to work alongside each other for one week. During this week, 75 per cent of their time was spent doing their day job in a co-working space, and 25 per cent of their time was spent collaboratively working on solving issues related to a geographical area covering two relatively deprived wards. local working group, across, cross, teams, co-working, co-production, wards, walks, problem solving Link Contact
December 2016 Suffolk County Council Suffolk County Council have a dedicated group to review NICE guidance and facilitate implementation. This was initially a Public Health Directorate group only and has been operating for nearly three years. The group has recently expanded to include NICE implementation, health, health transformation, Community services, adult social services, Chrildren's services Link Contact
December 2016 Birmingham, Cornwall, Bath & North East Somerset, Test Valley, Milton Keynes, Cheltenham, Medway DCLG Neighbourhood Planning case studies. (7 case studies). Redesigning Planning services, ranging from developing digital engagement to improving local collaboration. Planning, PAS, local engagement, local collaboration. Link See publication
December 2016 Leeds, East Sussex, Essex, LB Tower Hamlets, Greater Manchester, Norfolk, Bristol Healthy futures: supporting and promoting the health needs of looked after children. (7 case studies)  All children have health needs, and local authorities now have a major role in meeting these, but looked after children and young people have higher Children, children's services, looked after children, health. Link See publication
December 2016 Hertfordshire, Blackpool, Nottinghamshire, Sheffield, Cheshire East, LB Southwark Working to support positive parenting and relationships. What can councils do? (6 case studies). Councils working  with families and supporting parents. Families, Children, parents, children's services, preventative, adult social care, supporting families Link See publication
December 2016 Cambridgeshire County Council Reducing fuel poverty. Helping local partners use ‘real' data to address challenges and using a design-led approach to find better solutions, improve decision-making and retarget resources in chosen area. Design in the public sector, Reducing fuel poverty,  service redesign Link Contact
December 2016 Chelmsford City Council  Tackling school parking issues. Working with stakeholders to help tackle the issues of parking around schools and the safety concerns that arise from it. Design in the public sector, school parking,  service redesign, Link Contact
December 2016 South Somerset DC Redesigning frontline services to create efficiencies. The Transformation Programme aiming to further enhance the customers' experience and enable the council to respond changing needs and preferences Design in the public sector. Frontline services,  service redesign, Link Contact
December 2016 Devon County Council Creating an innovative staff culture. Encouraging staff to be more innovative and empowered Design in the public sector. Staff innovation, staff suggestion scheme, staff contribution, staff involvement,  service redesign, Link Contact
December 2016 West Suffolk councils Reducing hospital admissions. Helping older people maintain their independence. Design in the public sector. Older people, independendce,  service redesign, Link Contact
December 2016 Braintree District Council Improving prevention activities for vulnerable adults. Making the process of applying for disabled adaptations easier and getting the adaptation works carried out more efficiently. Design in the public sector,  service redesign, adule social services, Vulnerable adults, Link Contact
December 2016 South Norfolk District Council Reducing obesity and diabetes. Redesigning preventative services for childhood obesity. Design in the public sector, service redesign, preventative services , childhood obesity. Link Contact
2016-November Bournemouth Borough Council Bournemouth Borough Council has taken a once-in-a-generation opportunity to co-ordinate and shape the town centre's development. With its natural assets and fame as a coastal resort, it has begun an exciting journey of rejuvenation and growth. It has reviewed its long-term Town Centre Vision's progress to date and outlined what is still to come. Partnership is key. Ideas becoming reality include: leisure, cultural and entertainment facilities focused around a Grand Garden Walk, 1,500 to 2,000 new homes, at least 23,410 square metres of new retail floor space and 36,000 of office and employment floor space, employment opportunities including 3,000 office jobs, a new multiplex cinema, and more quality hotel accommodation to support the tourist and conference industries. economic growth, development, town centre, regeneration, partnership Vision document
Case study
Contact
3016-November Various

The report aims to highlight the emerging role of technology in transforming social care services and enabling care and health integration - including case studies of the introduction and use of technology to deliver improved outcomes for social care service users and, in the context of integration, patients.

Transforming social care through the use of information and technology Publication See Publication
2016-November Bracknell, Wigan, Hertfordshire, RB Kingston, Calderdale, Kirklees, Bradford, Nottingham City Helping people look after themselves - a guide on self-care. (8 case studies) Health, adult social care, NHS, aeging population, older people, healthier lifestyle Case study.

See the
case study

2016-October North Somerset Investing in Weston town centre. North Somerset Council's ambitious regeneration programme for Weston-super-Mare town centre, which particularly focuses on attracting a more diverse demographic to live in the town centre, through partnership working with the Homes and Communities Agency. Regeneration, housing, attracting investment, partnership working Link Contact
2016-October Leeds Leeds City Council has created ‘Aspire', a staff-led mutual, to deliver its in-house care and support services for adults with learning disabilities. Over 700 staff have TUPE transferred and services, jobs and pensions have been protected at a time of unprecedented austerity. Key to achieving this was a desire at all levels of the Council for the spin out to be a success with support from central government Outsourcing, adults social services, TUPE, mutual Case study


 

 

Contact


 

2016-October Lambeth, Leeds, Cornwall, Buckinghamshire, West Sussex, Chorley, King's Lynn and West Norfolk Community action case studies (7 case studies) These case studies featured here demonstrate how councils are getting their local communities involved in tackling a broad range of issues and challenges. Community action, community involvement Case studies See case
study
22016-October Bath and North East Somerset, County Durham, East Riding of Yorkshire, LB Hackney, Plymouth, Southend on Sea, Suffolk, Warwickshire, Wigan. Wiltshire Effective Health and Well-being boards. Findings from 10 case studies Health and well-being boards Link see
document
22016-October Cheshire East, Devon, Essex, Halton, Leicestershire, Liverpool, London, Wolverhampton Commissioning for better health outcomes. (8 case studies)  illustrating positive approaches to commissioning being taken across the country to address a wide range of public health challenges. Health commissioning, NHS, CCG, PCT, 0-5 service, Healthy lifestyle, risk, resiliance, emotional health, warm homes, alcohol, sexual health, TB, Tuberculosis Link see
document
32016-November Medway Council and Gravesham BC  Shared services: Audit and  Counter fraud service. Medway Council and Gravesham Borough Council Audit, shared service, shared services, counter-fraud, fraud, benefits fraud Link see
document
2016-September Wolverhampton WV active. An MJ award-winning inititative to keep leisure centres in house but run on a more commercial footing – so it reduces council subsidy and generates income but also improves facilities and ensures they play a part in enabling local people to lead healthier lifestyles.  Commercialisation,  income, leisure, sports, active healthy lifestyles, health. Link

Contact

 

 

2016-Sep Buckinghamshire CC Computer-based simulation training for prospective Social Workers. Read all about Buckinghamshire's innovate computer-based approach to Social Worker training & assessment. Social Worker, Training, recruitment, children's services, adult's social services. Computer-based training. See the web page. Contact
 
22016-Oct Milton Keynes The Open University ‘Healthy Homes' research project was commissioned in 2014 by the Public Health and Regeneration teams in Milton Keynes Council as part of the evaluation of the Lakes Estate refurbishment programme for council owned properties. Housing; public consultation, engaging local people, resident participation, regeneration, health, fuel efficiency, See the web page Contact
2016-September Blackpool, New Forest, Bolton, West Sussex, Surrey, Buckinghamshire and Norfolk Healthier food procurement (6 case studies). How councils can lead by example with healthy catering and vending. Healthy lifestyle, healthy eating,  tacking obesity, health, food Link

see
case
studies

2016-September Wakefield Bridge Homes (Yorkshire)
Discover how Wakefield Council created an innovative new housing company in partnership with WDH to accelerate the delivery of new homes and generate revenue for further housing investment in their district.
Housing, new housing, partnership with private sector,  revenue gerneration,  Joint Venture Company Link
Contact
2016-September Wakefield Apprenticeships Made Easy
Learn how Wakefield have developed their approach to apprenticeship recruitment, employer engagement and acknowledged as best practice in increasing employment opportunities for young people
apprenticeship, employment, young people, jobs Link

Contact

 

2016-SAugust Hereford & Worcester Fire Authority, Redditch BC, Warwickshire Police, West Mercia Police, Worcester City Council, Worcestershire CC Place Partnership - a commercial enterprise established by six Midlands based public sector shareholders and sponsored by the Cabinet Office - is open for business and is the first single asset management company of its kind in the UK.
 
Asset Management, commercialisation, one public estate 
Link

see
case
studies

2016 - August Leicestershire Warm Homes Healthy Homes: Overlapping the Spheres to tackle cold related illness and deaths. A presentation from the LGA 2016 conference older people, adult social care, health, NHS, heating, warm homes, housing Web page Contact
2016 - August The Design Council Design in the Public Sector. A presentation from the LGA 2016 conference.  Service redesign, the design council,  Web page Contact
22016-July LB Ealing Helping residents self-serve. The London Borough of Ealing co-designed a new approach with housing staff that incorporated behavioural insights and nudge techniques. Behavioural Insight, nudge techniques See the web page. Contact
2016-July Essex Blue Badge programme By trialling three new messages with its Blue Badge customers, Essex County Council identified the most effective communication style for encouraging customers to apply via the web, rather than by post. The council then introduced the new messaging to its website, increasing the number of online Blue Badge applications from 31 to 56 per cent. Behavioural Insight, blue badge, customer communications, customer website use, randomised control trial See the web page Contact
2016-July Kent County Council Adult services, Pathway transformation Adult services, Pathway transformation View presentation See
presentation
2016-July LB Hackney Promoting independence in older people The London Borough of Hackney has delivered a major transformation programme to promote independence. Behavioural insight, older people, adult social care, See the web page  
2016-July Southampton Improving recycling Southampton City Council needed to improve the quality and quantity of recycling it collected from houses and flats as residents were putting the wrong items in their recycling bins. Behavioural insight, waste and recycling See the web page.  
2016-July Suffolk "Supporting Lives Connecting Communities Suffolk County Council is changing attitudes, cultures and behaviours to social care through its transformation programme ‘Supporting Lives Connecting Communities'. " Behavioural Insight, social care, See the web page  
2016 - August LB Hackney, Plymouth, Coventry Place branding (3 case studies). Some exampes of councuils who have used place branding to boost their areas.  Place branding, marketting, comms, communications, public relations, press, media, public perception Web page  
2016-July Buckinghamshire Understanding the motivations of foster carers When faced with a rising demand for foster homes, Buckinghamshire County Council used behaviour change insight techniques to gain a better understanding of the motivations of foster carers. Behavioural insight, foster carers, children's services See the web page.  
2016-July Central Beds and Luton Reducing reoffending Central Central Bedfordshire Council and Luton Borough Council carried out ethnographic research and captured real life stories revealing the triggers for reoffending. This helped to inform interventions to prevent reoffending " Behavioural insight, ethnographic research, youth offending See the web page  
2016-July Colchester Behaviour change programme Managing demand through behaviour change has become a major principle of the council's approach to transformation. The council has recognised that to change customers' behaviour the organisation must first develop new behaviours itself. behavioural insight, changing customer behaviour See the web page

Cheryl Hughes

2016-July Surrey, Sussex, Working Together - Surrey and Sussex Emergency Services Collaboration Programme. A presentation given at the LGA's 2016 conference working together, emergency services, collaboration, blue light, Police, Ambulance, Fire, FRS See the publication

 

Contact

 

2016-July Coventry Special Educational Needs transport Coventry City Council had a target of reducing the projected special educational needs transport overspend of 20 per cent from the 2010/11 budget, by promoting alternative transport and funding arrangements. The council managed demand more effectively and provided a better service for less money by applying behavioural models. Behavioural Insight, behavioural models, SEND See the web page  
2016 - August Wealdon Wealden DC's  work on behavioural insights.  Projects include tackling rent arrears, dog foulding,  new tennant workshops,  safer driving for young men, and collective energy providing.  Nudge, behavioural insight, dog fouling, rent arrears, demand management,  tennant workshops, young male drivers, collective energy provider.  Web page
Dr Jeremy Leach,
01323 443305
2016 - August LB Lambeth An evaluation of different ways to incentivise citizens to co-produce public services in Lambeth. Work undertaken with the Institue for fiscal Studies. Behavioural Insight, citizen co-production,  Web page Contact.
 
2016 - August Holland The Dutch way to deal with Disruptive technologies. A presentation from the LGA 2016 conference Cyber attack, virus attach, malicious software Web page

Contact


 

2016 - June Eastern region upper tier councils Recruitment and retention of social workers. Learn about work that the LGA with the PPMA (Public Service People Managers Association ) are doing with a Eastern region upper tier councils in this crucial area. Retaining social workers, recruiting social workers Web page See
document
  North Dorset, West Dorset, Weymouth & Portland. Stronger Together. The Dorset Council's partnership (three councils). A presentation given at the LGA's 2016 conference Partnership, service transformation, savings, budget, cost-effective See publication. .
Contact
22016-July Reading An overview of Integrated Health and Care in Royal Greenwich. A presentation given at the LGA's 2016 conference Digitalisation See the publication Contact
22016-July Vancouver, Canada Tackling Child sexual exploitation. (9 case studies). A resource pack for councils. Containing useful informaton and case studies. Sustainability, environment, waste & recyling, carbon footprint, green, energy publically owned, transport, solar, Hydronic See publication. Contact
 
22016-July Royal London Borough of Greenwich An overview of Integrated Health and Care in Royal Greenwich. A presentation given at the LGA's 2016 conference Integrated care, health, NHS, adult social care. See the publication

 

Contact

 

22016-July Denmark OS2 - Public Digitalisation network, Denmark. A presentation given at the LGA's 2016 conference Digitalisation See the publication
Contact
22016-July Lincolnshire CC Cyber attack! Could you run services without IT for a week? A presentation given at the LGA's 2016 conference Cyber attack, IT disaster recovery. Malware, malicious software attack. Council IT resiliance. IT recovery plan. See the publication Contact
 
22016-July West Suffolk councils, West Suffolk CCG, Suffolk CC, Havebury Housing Partnership, A collaborative approach to Helping Older People Remain Independent in their Homes. A presentation given at the LGA's 2016 conference Housing, older people, adult social care, health, NHS See the publication Contact
22016-July Brimingham, Bristol, Calderdale, Cornwall, LB Greenwich, LB Waltham Forest, Manchester, Newcastle, LB Brent, LB Richmond Community Cohesion and hate crime.( 14 case studies) A collection of case studies, useful documents and links . Hate crime, racially motivated attacks, racial tension, community cohesion Web page See
document
22016-July Blackburn, Calderdale, Essex, Manchester, Pan-London, Portsmouth, Slough, Stoke, West Midlands Tackling Child sexual exploitation. (9 case studies). A resource pack for councils. Containing useful informaton and case studies. CSE, child sexual exploitation See publication. See case studies
22016-July West Midlands, Birmingham, London, Manchester, Stoke Tackling Child sexual exploitation. Additional case study material and guides. CSE, child sexual exploitation See the publication See case studies
22016-July Essex The Essex approach to digitalisation. A presentation given at the LGA's 2016 conference Digitalisation See the publication Contact
22016-July Surrey, Sussex, Working Together - Surrey and Sussex Emergency Services Collaboration Programme. A presentation given at the LGA's 2016 conference working together, emergency services, collaboration, blue light, Police, Ambulance, Fire, FRS See the publication

Contact

 

22016-July Greater Manchester Mapping Greater Manchester - Planning and housing in Greater Manchester. A presentation given at the LGA's 2016 conference Planning, Housing, mapping, data sets, sgared data, sharing data See the publication Contact
22016-July Doncaster, Hertfordshire, LB Richmond upon Thames, Somerset, Wakefield, Worcester Public health's role in local government and NHS integration (6 case studies) by the LGA and the Association of Directors of Public Health These case studies illustrate how public health can be involved in integration, and the expertise public health can bring to the planning, commissioning and delivering more integrated services. health, public health, health integration, inetgrated services, integrated health services Case study See
document
22016-July Mendip DC Positive Lives. Using the LGA / Design Council in public services programme. A presentation given at the LGA's 2016 conference service redesign, social services, adult social care, design council See publication.
Contact
22016-July Behavioural Insights Team, The Cabinet Office Applying Behavioural Insights to Public Services. A presentation given at the LGA's 2016 conference Behavioural Insight See the publication

 

Contact

 

22016-July Nesta Rethinking Parks. Habits for successful public sector innovation. A presentation given at the LGA's 2016 conference Parks, income streams, donations, funding cuts, See the publication Contact
22016-July Leeds City Council Using Behavioural Insights for Strength - Based Social Care. A presentation given at the LGA's 2016 conference Behavioural Insight, social care, health, NHS, CCG. See the publication
Contact
22016-July Goodgym, LB Lambeth "Helping communities to be "Fit For Purpose". Helping community organisations through "group runs"" keep fit, community exercise, health See the publication
Contact
22016-July West Suffolk. Forest Heath DC, St.Edmundsbury BC. More fences mean fewer ambulances - how your communities are the answer to your budget problem. See how West Suffolk councils catch problems early before they escalate, benefitting people involved as well as savings to the public purse. Savings, budget, early intervention, empowering communities. Adressing emerging problems. Case study See t
case study
2016-June Most councils Shared Services map. The majority of English ( & one Welsh) councils have contributed to this great tool. Learn what other councils are doing before embarking on new shared services projects and find partners for your new and existing shared services. Shared services, savings, partnership working. See the map. See map.
2016-June North Yorkshire County Council "Driving improvements in children's services. North Yorkshire adopted a whole-service approach which has three key elements:
1. Strengthening routes into children's services
2. A strategic approach to placements and permanency
3. Forensic focus on consistency of practice. .
Children's Services, social workers, Looked after children Case study Contact
2016-June North Yorkshire County Council Developing Commercialism. A presentation on North Yorkshire County Council's approach. Commercialism. Case study Contact
2016-June North Yorkshire County Council Library service redesign. Learn how North Yorkshire's library service is making £1.4m budget savings whilst retaining current service provision through partnership working with communities and other agencies. Libraries, Library, service redesign, savings . Case study

Contact

2016-June Most councils Shared Services map. The majority of English ( & one Welsh) councils have contributed to this great tool. Learn what other councils are doing before embarking on new shared services projects and find partners for your new and existing shared services. Shared services, savings, partnership working. Shared services map See map.
2016-June Multiple (case studies) Transforming public services using digital tools. (13 case studies & videos) LGA commissioned research (report and case studies) to capture examples of where councils have used technology and digital tools and approaches to deliver services that are better targeted and more efficient. Transforming public services; digitalisation; digital; digital experts; LGA Digital Experts funding programme. Case study See case
studies
2016-May Buckinghamshire and Milton Keynes Fire and Rescue Service (BMKRS) BMKFRS operates a service wide resourcing model. This is coupled with provision to support its Thames Valley Fire Control Service in regard to specific operational incidents, maintaining an effective operational response throughout the county. This facility is known as the Resource Management Team and it steps up to its internal Operational Support Room when required. service wide, resourcing, model, fire and rescue, management, bank, system, staff, workforce, Case study Contact
22 2016-October Buckinghamshire County Council Digitally transforming two public services around customer needs. These case studies outline the Discovery, Alpha and Beta phases for the 'Maintain my street' and 'Find my child a school place' digital services. Working in partnership with LoGov, these improved digital services are estimated to have an annual cost-saving of £350,000 for the council school admissions, street maintenance, service redesign, customer service, Discovery, Alpha, Beta, digitalisation, Agile, innovation, digital transformation, user research, customer-led, cost-saving.

Case study

Beta case study

Contact
2016-April Kirklees Kirklees Council and Kirklees Citizens Advice have made significant cashable savings to their advice budget by channel shifting residents to the new digital service, BetterOff. BetterOff combines benefits and employment in one digital space and in six months, has recorded monetary gains of over £2.5million for local residents by ensuring claimants receive all they are entitled to. 

Channel shift, digitalisation, benefits, employment, claimants, customer service, customer advice

Case study Contact
2016-May See the link - 60 + councilsAllerdale,Blackburn with Darwen,Blackpool,Bradford,Bristol,
Buckinghamshire,Bury,Calderdale,Cambridgeshire,
Central Beds, Cheshire East Cheshire West and Chester Chorley
Colchester Coventry Croydon Ealing,East Riding of Yorkshire
Essex,Greater Manchester,Hackney,Hampshire,Haringey,Harrow
Hertfordshire,Hillingdon, Lancashire, Leeds, Lewisham
Luton, Norfolk, Northamptonshire Nottingham, Oldham Plymouth
Shropshire,South Tyneside Southampton, Spelthorne Suffolk
Tameside' Wealden, Wigan Wiltshire WirrallWorcestershire
Demand Management - 62 case studies - a repository of real world examples from councils around the country. Demand management, behavioural insights, behavioural insight View the web pages See
document
2016-May East Riding of Yorks, Blackburn w Darwen, Halton, St.Helens, Knowsley, Luton, Rotherham, Cotswold, Doncaster, Tower Hamlets, Forest of Dean Social Prescribing. (9 Case studies) Social prescribing – sometimes called community referrals – is a means of enabling primary care services to refer patients with social, emotional or practical needs to a range of non-clinical services. Social prescribing; health, NHS, adult social acre; elderly, ageing population Read the publication See
publication
2016-May Leeds, Coventry, cross-London, Hertfordshire, East Sussex, West Sussex, Brighton & Hove, Portsmouth, Southampton, Greater Manchester, North East Region, Gloucestershire City. Health, work and health-related worklessness. (10 case studies) This briefing provides local councillors with a strong business case to address health related worklessness and promote workplace health in their local authority (LA). Health, NHS, work, employment, worklessness. Read the publication See
publication
2016-May Knowlsey, Portsmouth, Luton, Durham, Walsall, LB Camden. Best start in life (6 case studies) Promoting good emotional wellbeing and mental health for children and young people. Health, NHS, mental health, CAMHs, children, young people Read the publication See
publication
2016-May Northumberland, Tower Hamlets, Torbay, Pennine Care, Leeds, Salford, Nottingham City, Northumberland. The journey to integration. 7 case studies across the country most areas are now pursuing a vision for integration to deliver better sustainable health and care . We have published a new paper which highlights learnings from seven leading localities Health, integration Publication See
publication
2016-May Sunderland Read about Sunderland's comprehensive and thorough approach to Performance Management in their "Corporate Planning And Performance Management Framework". Performance Management. Publication

Contact

 

2016-April Greater Manchester combined authority, Greater Manchester NHS, Public Service Transformation network Charting progress on the health devolution journey: Early lessons from Greater Manchester . The LGA, Greater Manchester, NHS Greater Manchester and the Public Sector Transformation Network share their experience of health devolution to support other areas who may be considering developing their own proposals Devolution, Health Devolution, health, NHS Case study See
case study
2016-March Aylesbury Vale DC The end-to-end Digital Council. Learn about Aylesbury Vale's work with Arcus on their cloud based office supporting citizen service platforms and the development of new profitable market offerings.  It has resulted in an estimated £6million saving.

Digital council, digitalisation, customer service

Case study Contact
2016-March County Durham Partnership, LB Bexley, Wiltshire, Wigan, Leeds, Health and wellbeing boards engaging effectively with providers. 5 case studies highlighting the importance of effective engagement between health and wellbeing boards and local NHS providers and offers some short case studies exploring the different approaches that can be taken. Health, Health and well-being boards, NHS, health providers Publication See
publication
2016-March Cheshire FRS, Cornwall FRS, Cumbria CC FRS, Derbyshire FRS, Dorset FRS, Gloucestershire FRS, Humberside FRS, Merseyside FRS, Surrey FRS, Beyond fighting fires 2. Fire and rescue services transformation. 9 Case studies. Following on from 'Beyond Fighting Fires (April 2015) this collection of case studies outline the huge variety of collaborative projects that are happening across the sector. Fire, FRS, Fire and Rescue Services, collaboration, partnership working, transformation Publication See
publication
2016-March Bracknell Forest Social Media Campaign on Mental Health - a presentation. Bracknell have launched a social media campaign on mental health.The aim is to promote key messages and engage new partners in the work. The presentation gives a brief background to the council's wider social media activity and then focuses on the council's work on mental health promotion. " Mental health, social media Publication See publication
2016-March North Yorkshire County Council No Wrong Door. North Yorkshire's 'No Wrong Door' innovative model ensures that, through one key worker, young people can access the right services at the right time and in the right place to meet their needs. It provides a consistent trusting relationship for young people that sticks with them no matter how they move through care Fostering, young people, looked after children, LAC, children in care. Publication Janice Nicholson
07969 472886
 
2016-March Barnsley MBC Enterprising Barnsley. A business support programme delivered by Barnsley MBC and its partners. It is a significant part of Barnsley's jobs and business plan, which aims to create a thriving economy, supporting and stimulating successful enterprises. economic growth, local economy, business, businesses, employment, tackling unemployment, training. Enterprising Barnsley website Contact
 
2016-March LB Croydon "Special educational needs commissioning programme. Working in partnership with neighbouring & nearby councils, SEN schools and the DfE, Croydon's programme works beyond political boundaries for a common goal: achieving the best outcomes for children in an efficient way. So far, the programme has saved more than £2m. " education, special education needs, commissioning, partnership working, SEN. Case study Within
case study
2016-March Isle of Wight, Cambridgeshire, Walsall, Wiltshire, Wirral, Harlow, Staffordshire, Traford, Sheffield, LB Redbridge, Gateshead, Eastbourne, Bristol, Barrow Sector-led improvement 14 case studies showing how local authorities are using the approach Sector-led Improvement Sector-led improvement web page On web page
2016-March Hertfordshire HomeFirst. An integrated community support service that provides effective care for people at risk of hospital admission or social care placement. Health, CCG, PCT, hospitals, NHS, NHS Trust Home First web pages Within web pages
2016-March Blackpool, LB Haringey, Telford & Wrekin, LB Croydon, Medway, Stockport, West Sussex CC, Norfolk & Suffolk FRS, Nottingham City, Brighton & Hove, St.Helens, Calderdale, Merseyside FRS, Wigan, North Tyneside, Leeds City, LB Lambeth, Rochdale, Cornwall, Derbyshire Healthy weight, healthy futures. Local government action to tackle childhood obesity. 20 case studies. Health, Children, Child obesity, childhood obesity, diet, eating, healthy eating, health, NHS, CCG, PCT, Publication Within publication
2016-March Preston Community Wealth Creation. This initiative aims to focus the purchasing power of 'Anchor Institutions' in Preston at the local level. The total purchasing power of local anchor institutions is considerable and the initiative is working with anchors to increase local purchasing, protecting and creating jobs in the local community. local economony; economic development; wealth creation, local employment, local businesses, jobs, local job security Case study Contact
 
2016-March Forest Heath District Council, St Edmundsbury Borough Council, Suffolk County Council West Suffolk's approach to supporting families and communities puts residents and elected councillors at the heart of making positive change. The approach identifies connectors - well connected, active local people – who can contribute to local solutions for the community. Supported by their locality officer and some locality funding, ward councillors engage with their community and connectors, to understand key local issues and use their influence to help the community provide a local solution. There is also focus on supporting and investing in families, rather than children and adults separately, to turn off demand further down the line. families, communities, councillors, connectors, strengths, assets, solutions, links, investment, children, adults, English, teaching, school, businesses, voluntary, community, sectors, residents association Case study Contact
2016-February Leeds, N.Yorks Police, Gateshead hospital, Brent, HSE, Nottinghamshire, Hertfordshire, Dept for Work & pensions, Stoke-on-Trent, Devon CC, Doncaster, Dudley, Exeter, Swansea.

CommsHub case studies showcasing the very best, and most innovative, public sector approaches to communications.

Communications, public relations, social media, Case study Within each case study
2016-March Wakefield, Portsmouth, Newcastle, Greater Manchester, Public Health England SE, Warwickshire, Norfolk, LB Hackney, LB Richmond, Northamptonshire, Nottinghamshire, North Tyneside, South Tyneside, Sunderland, Northumberland, LB Haringey, Greenwich Building the foundations - tackling obesity through planning and development. 17 case studies. obesity, health, planning, Case study Within the document
2016-March Gateshead, Salford, Sandwell, St.Helens, LB Tower Hamlets, LB Waltham Forest, Bolton Tipping the scales: Case studies on the use of planning powers to limit hot food takeaways. 7 case studies obesity, health, planning, takeaways, Case study Within the document
2016-March Suffolk, Portsmouth Reducing the (alcohol) strength. (2 case studies) Guidance for councils on setting up schemes to reduce street drinking by removing from sale low price high-strength alcohol products through voluntary agreements with local retailers. Street drinking, alcohol misuse, alcoholism, anti-social behaviour Case study Within the document
2016-March Aylesbury Vale DC Proactive and forward-thinking approach to challenging financial conditions. Aylesbury Vale DC have won an award for their work on generating income which includes initiatives such as: launching a lottery, a 'homes and garden' package, a business service package, a paid-for fast track planning permission service. AVDC is substantially better off as a result. income generation, commercialisation Case study Contact
2016-March Aylesbury Vale DC How Aylesbury Vale DC became the Property Developer's Developer. After failed attempts at partnership with two developers, the council decided to become masters of their own destiny and managed regeneration themselves. Their plans are to generate jobs, earning income from tenants and increased business rates. It's a virtuous circle that gives them credibility with each new project housing, business development, employment, unemployment, regeneration, planning, rates, income Case study Contact
2016-March Aylesbury Vale DC Commercialisation: Ten reasons why you're in better shape than you think. Aylesbury Vale give food for thought with a summary of the positives already in place for most councils, which give councils the edge when developing charged-for services. Commercialisation, income generation, charged-for services Case study Contact
2016-March Aylesbury Vale DC "Income Generation: Using existing council's resources to create charged-for support packages for individuals and business customers. The goal is to yield £7m in net income. " Commercialisation, income generation, charged-for services Case study Contact
2016-March Middlesbrough The Middlesbrough Manager Programme. A Structured internal development programme for managers, focused on up-skilling and supporting Managers, defining clarity of expectation and accountabilities as defined in competency framework Staff development, managerial development, staff training, investing in staff. Appraisal Case study Contact
 
2016-January Nottingham City Leaving Care Award MJ 2015.  Nottingham City Council has devised an innovative scheme to help provide local Care Leavers with employment opportunities within the authority whilst also working to meet the challenges of budgetary and staffing constraint. Leaving Care, young people, employment, unemployment, apprentice schemes, worklessness, children's social care, adult social care, local economy, education, qualifications, NVQ Case study

Contact
 

2016-January Swindon, Welwyn & Hatfield, North East Lincolnshire, Teignbridge Local Development Orders (LDO). 4 case studies showing how LDOs have been used to encourage development to come forward.

LDO, Local Development Order, Planning,

Case study See case study
2016-February Coventry, LB Hackney, Knowsley, Leicestershire, Plymouth, South Tyneside, Wakefield Public health transformation three years on (8 case studies). This year's compilation of case studies shows how local authorities continue to make progress on improving health and wellbeing and tackling health inequalities since public health was formally transferred from the NHS in April 2013. . Public health transformation Read the publication.

See publication

 

2016-February Hertfordfshire Good Care Campagain. One of the biggest challenges is recruiting and retaining paid care workers. Hertfordshire's Good Care Hertfordshire campaign ,with Hertfordshire Care Providers Association (HCPA) aims to help tackle this. It's a web-based information and recruiting resource encouraging more people to discover just how many great opportunities a career in care offers. . Care workers, recruitment, retention. Read the article.

See case study

 

2016-February Darlington, Burnley, Bristoll, Bournemouth, Sheffield Learning to rethink parks.(5 case studies) Insights and lessons from Rethinking Parks, a joint Heritage Lottery Fund, Big Lottery Fund and Nesta programme to test new ways to fund public parks. Parks, public parks, funding, public involevement. Read the article.

See case study

 

2016-February Cornwall, Shropshire, Leicestershire, Hull, Bristol, North Tyneside Teenage pregnancy and young parents: Good progress but more to do. (6 case studies) Illustrating that high rates of teenage pregnancies are no longer an intractable part of English life. You will find advice and information as well as practical examples. . Teenage pregnancy, young people, health. Read the publication.

See publication

 

2016-February Rotherham, Age UK Exter, Brighton & Hove Carers, Dorset Befriending Service, Age UK Warwickshire, Royal Voluntary Service, Age Uk Warwickshire, Cheshire FRS, Age UK Kensington & Chelsea, Contact the elderly, Leeds Seniors network, Viridian Housing, Combating Loneliness. 12 case studies. A guide detailing radical steps which councils and the voluntary sector can take to address
the issue. The guide focusses on older people but we anticipate that the recommendations will be beneficial to other age groups.

Loneliness, Combatting loneliness, Older people, elderly, health, voluntary sector,

Case study See case study
2016-February Plymouth The Plymouth Plan. A genuinely ground-breaking plan that brings together over 100 city plans and strategies into a single integrated plan with aspirations to grow our population to 300,000 and build 22,700 new homes by 2031. This coordinated approach will allow the city to have a single voice on its strategic priorities and deliver improved services and outcomes for citizens.

Growth plan. One single plan.

Case study Contact
2016-February Plymouth Integrated Health and Wellbeing. Since April 2015 New Devon CCG and Plymouth City Council have brought together their health and wellbeing commissioning budgets to develop an integrated fund 'one system and one budget'. Through the development of four commissioning strategies this resource is being used to jointly commission services.

Health, joint commissioning, CCG, wellbeing.

Case study

Contact

2016-February Coventry, LB Hackney, Knowsley, leicestershire, Plymouth, South Tyneside, Tameside and Wakefield Public health transformation three years on: extending influence to promote health and wellbeing . 8 case studies

Health, well being, transformation, health transformation, health inequalities, improving health,

Case study See case study
2016-February Cornwall, West Suffolk, Worcestershire, Greater Manchester, Nottingham, Cambridgeshire, Leeds, Croydon, Liverpool, Hampshire, York How the One Public Estate Programme is Unlocking the Value in Public Sector Assets. 11 case studies. Marking the expansion of the joint LGA and Cabinet Office Government Property Unit public land and property programme. This publication showcases some of the successes of the programme to date and what councils on the programme will be looking to achieve though One Public Estate in the future.

One Public Estate, Government Property Unit, public sector asset management, Duty to Engage, Duty to Dispose , Housing and Planning Bill

Case study See case study
2016-February   Lewisham Council is supporting a Digital High Street Platform, called MoreForMe which is delivered by Better Cities Ltd. Through collaboration the App allows shoppers to get refunds on their parking costs by spending in the local High Streets of Deptford High Street and Blackheath Village. This aim is to improve the consumer experience, increase sales in the High Street and optimise car parking revenues.

High Street; Digital Innovation; Car Parking; Sharing Economy; Local Authority Revenue Generation; Community Development; Commercial Collaboration; Digital High Street.

Case study Contact
2016-January LB Hounslow, East Riding or Yorks,  Hertfordshire, Warwickshire, Leicester City, Leicestershire CC, Rutland CC, Public Health England Behavioural Insights and Health. An LGA publication featuring 5 case studies. Councils demonstrating a variety of ways that people can be supported to make better choices,  making use of behavioural insights to improve health. From exploiting digital technologies to stressing social norms in a bid to encourage people to make lifestyle changes, local authorities have started using behavioural insights to make a difference to people's lives. Behavioural insight, behaviour change, health,  digital Case study See publication
2016-Jan Stockport, Trafford and Rochdale STAR Procurement is the ground-breaking shared procurement service for Stockport, Trafford and Rochdale Councils. STAR Procurement delivers a high-quality, effective, strategic procurement service with real service benefits for both Councils and partner organisations. Our vision is that procurement is used as a proactive tool for achieving results and positive outcomes. Strategic Procurement, Shared Service, STAR, GMCA, Greater Manchester, Stockport, Trafford, Rochdale, Achieving Outcomes Web page Lorraine Cox - Director of Procurement
mobile: 07817 882169
email: lorraine.cox@star-procurement.gov.uk
2016-January Bristol, Surrey, LB Richmond, Staffordshire, Hertfordshire, Leicestershire, Nottinghamshire, Walsall, Liverpool Think Autism. 12 Case studies that illustrate the positive work councils are undertaking with their local partners to support people living with autistic spectrum conditions (ASC) in their communities. autism, health, adult social care, mental health, children's social care Read the publication See publication
2016-January Wigan, Salford, South Tyneside, Warwickshire, Derbyshire Making every contact count – taking every opportunity to improve health and wellbeing. 5 Case studies. Making every contact count (MECC) is an approach to improving health and reducing health inequalities developed by the NHS and local government. Health, MECC, contact Read the publication See publication
2016-January Bradford, Lancashire, Cumbria, Suffolk, LB Hammersmith & Fulham, Manchester, Teesside, Buckinghamshire Tackling poor oral health in children: Local government's public health role. 7 Case studies . Local authorities also have a statutory responsibility to provide or commission oral health improvement programmes to improve the health of the local population. Oral Health, health, breastfeeding Read the publication See publication
2016-January Wigan, Newcastle, Solihull, Hampshire, LB Lambeth, Bath & NE Somerset, East Riding of Yorkshire, Gloucestershire, Public health transformation 20 months on: adding value to tackle local health needs. 8 case studies. This compilation of case studies shows how local authorities are continuing to make progress on improving health and wellbeing and tackling health inequalities since public health was formally transferred in April 2013. Public Health, transformation, health inequalities, wellbeing Read the case study See publication
2016-January Birmingham City, Bristol City, Calderdale, Cornwall, RB Greenwich, LB Waltham Forest Councils' role in preventing extremism. An LGA publication featuring 6 case studies. To help councils fulfil their 'Prevent' obligations, which is the duty for local authorities to give "due regard to the need to prevent people from being drawn into terrorism". Prevent; terrorism; counter-terrorism; extremism; Read the publication See publication
2016-January Leeds, Hertfordshire, Central London, East Sussex, West Sussex, Birighton & Hove, Portsmouth, Southampton, "Realising Talent: supporting people with multiple needs into work. 11 case studies. This short paper sets out an initial proposal for how central and local government resources can work together to deliver better outcomes for our most disadvantaged people." Disadvantaged people, back into work, health, employment, disabled, Multiple needs, Read the case study See publication
2016-January Reigate and Banstead How Reigate & Banstead Council encourage existing businesses to thrive and grow and attract new businesses to the borough. This creates new jobs for residents' and ensure that they have a resilient and vibrant local economy. Economy; local economy; small business Read the case study Contact
2016-January Camberwell, SW England Office for Sexual Health, South Gloucestershire Council, Brentwood, Basildon. Tackling chlamydia: Local government's new public health role. 5 Case studies. This briefing for councillors and officers explains the challenges and the opportunities they have to tackle chlamydia and reduce the burden of poor sexual and reproductive health in local communities. Health, sexual health, Chlamydia, public health Publication See publication
2016-January Reigate and Banstead How Reigate and Banstead meet the demands of a rapidly increasing older population, working with and supporting partners to provide great services for older people to help them stay independent. Older people; elderly; ageing population; Adult Social care Case study Contact
01737 276027
2016-January Reigate and Banstead The MJ Local Government Achievement Awards submission 'Innovation in Finance' giving an overview of Reigate and Banstead's ambitious and innovative finance Plans. To meet their vision they needed to identify new income streams - including property investment and directly funding development. finance; income generation investment Case study Contact
01737 276027
2016-January LB Lewisham, Stockton-on-Tees, Chichester, Blackburn with Darwen, LB Merton, Surrey CC. Reducing harm from cold weather – local government's new public health role. 6 case studies. This briefing for councillors and officers explains the challenges facing councils and the opportunities they have to help to reduce harm to health from cold weather through effective, year round cold weather planning. Health, cold weather, elderly, low income, Read the publication See publication
2016-January Reigate and Banstead An innovative Joint Enforcement Team with Surrey Police and Surrey County Council. This has resulted in improvements to resident satisfaction with both partners and with increased feelings of safety within the borough. crime reduction; Police; partnership working with County Council. Case study Contact
01737 276027
2016-January South Oxfordshire, Vale of White Horse, Hart and Mendip District Councils and Havant Borough Council These five councils from very different parts of the country - South Oxfordshire and Vale of White Horse in Oxfordshire, Hart and Havant in Hampshire and Mendip in Somerset – are revolutionising the way services are procured and provided to improve residents' lives. Procurement, corporate services, HR, IT, transformation challenge award, funding. Read the case study.

Contact

 

2016-January Reigate and Banstead The Young Workers Scheme.  Providing local young people with skills to help them gain future employment. One of the unexpected benefits from this scheme has been a reduction in the use of temporary staff, with tens of thousands saved each year. Young people, employment, Young workers, youth, unemployment, youth unemployment, tackling unemployment,  jobs, economy, local economy Link Contact
01737 276090
2015-December Birmingham, LB Camden, East Riding of Yorkshire, Leeds, Blackburn w Darwen, Derby, Suffolk, Manchester, Warrington. Good council practice in Sport . 10 case studies in an LGA document. Sport Read the paper. See publication
2015 - December Education Scotland Education Scotland's self-evaluation framework and revised inspection model is called "How Good is". HM Inspectors who worked on the project wanted to better understand how to ensure that the new framework is accessible, clearly understood and embedded by a wide range of partners to inform service improvement and inspection, and stays relevant and current. Education Scotland Link Contact
0131 244 5363
2016-January West Sussex West Sussex County Council launched a social media campaign to showcase the work and services it provides. The 70-day #WestSussexMatters campaign has seen infographics posted on Twitter and Facebook, highlighting the ways in which the authority works to deliver key services. Customer service Case study Helen Card
2015-December Derby City, Birmingham City, Amber Valley, Blackburn with Darwen, Trafford, Liverpool City, Bradford, LB Tower A home is much more than a house (10 case studies in an LGA guide). Integrated approaches for the housing, health and care needs of vulnerable adults. The LGA is seeking to establish examples of good practice in the integration of health and housing, to better understand any barriers or opportunities to bringing these two areas together. Housing; health; care act; adult social care; vulnerable adults; Case study

see case
studies

2015-December Cheltenham Borough Council along with Cotswold, Forest of Dean and West Oxfordshire District Councils Cheltenham, Cotswold, Forest of Dean and West Oxfordshire councils' 2020 Vision Programme is about making sustainable revenue savings, maintaining good quality services to the public, and developing a culture of creativity. Together, the projected cumulative savings over 10 years are forecast to be £39 million with annual savings of £5.7 million per year from 2020. vision, programme, collaboration, joint working, partnership, savings, branding, identity, quality services, creativity, innovation Case study

Contact

 

2015-December Peterborough Peterborough's 'Open+' initiative allows all ten of their libraries remain open, and for longer hours than they were before. They have achieved this using technology called Open+ from Bibliotheca which allows Peterborough to keep their libraries open with no staff at particular times. The new model has saved the council £305,000 a year and safeguarded Peterborough's libraries for the future. Austerity; savings; libraries; automation; Case study

Contact

 

2015-November Chiltern District Council and South Bucks District Council Chiltern and South Buckinghamshire district councils embarked on a shared partnership in 2011, initially sharing a chief executive and management team. Since then they have worked through at least 11 service areas to introduce shared services. By 2016, shared services will be in place throughout both councils. customer service, reception, access points, energy efficiency savings Case study

Contact

 

2015-October West Sussex County Council Social care information and advice. Following introduction of the Care Act an innovative approach to bringing together critical information for local residents about what care and information is available and how seeking early help can help people remain independent for longer. Care Act, social care, communications, promotions, prevention, wellbeing, independence, adults Case study Contact
2015-October Taunton Deane Borough Council Economic Growth - case study. The crash of 2008 prompted Taunton Deane Borough Council to carry out a fundamental rethink of growth priorities for Taunton and regeneration opportunities for the Town Centre. A refreshed economic vision, grounded in commercial reality and strong relationships with business, has been developed, helping to create over 5,000 new jobs. Economic Growth , economy Case study

Contact

 

2015 - November Derby City Council Vulnerable people typically spend a lot of their time at home, so their homes are particularly important in maintaining physical and mental health, and addressing health inequalities. By helping achieve safer, more suitable housing conditions, Derby's Healthy Housing Hub is making a real difference to people's lives. health, housing, hub, homes, vulnerable

Case study 1

Case study 2

Contact

 

2015 - October Cheshire East Council, Suffolk County Council, Royal Borough of Greenwich, Sunderland City Council, South Gloucestershire Council Planning for an ageing population (5 case studies). What kind of property would you like to live in when you are older? Needs and aspirations are varied; find out about how some local authorities are planning for their growing elderly population in these case studies. Planning, Planning Services, PAS, Planning Advisory Service, Adult Social Care, Housing, older people, ageing population Case study See case
studies 
2015 - October Doncaster Metropolitan Borough Council The Finningley and Rossington Regeneration Route Scheme is a three-mile long major highway
infrastructure project connecting south east Doncaster directly to the principal transport network. It will bring a potential £1.7bn of investment into the area. Find out how the council worked in partnership with other agencies to deliver the project.
regeneration, highways, infrastructure, transport, partnership, private sector, risk, community engagement Case study to case study

Contact

 

2015 - October Forest Heath and St Edmundsbury Councils

Working together, these councils have achieved rapid and fundamental changes to public services in West Suffolk including a single West Suffolk staff team (saving £3.5m annually) and aligned portfolio holders working across geographical boundaries.

shared services, savings, staffing, joint, change, transformation, staffing, customers, strategic plan, financial strategy, development, housing, economic growth

Presentation
Peer Challenge
Conference

Contact

 

2015 - Sept Essex County Council, LB Southwark, Peterborough City Council, Birmingham City Council, Newcastle City Council Out of the box: innovative approaches to maintain and enhance planning services. These 5 case studies showcases some of the initiatives local planning authorities (LPAs) are taking to maintain, retain and enhance their planning service. This is within the context of LPAs losing almost 50 per cent of their funding on average between 2009/10 and 2012/13. Planning, Planning Services, PAS, Planning Advisory Service Case study see case
studies 
2015 - Sept Multiple councils. Case studies Dementia friendly communities. 24 Case studies contained within an LGA guide Dementia; alzheimers; health; aging population; elderly; adult social care Case study see case
studies 
2015 - Sept Multiple councils. Case studies Tackling serious and organised crime. This guidance (with 6 case studies) is for all those in local government who have a role in making our communities safer and protecting the most vulnerable members of society. It is aimed at leaders and members of community safety partnerships, health and wellbeing boards and local safeguarding boards crime; organised crime; safer communities Case study see ccase
studies
2015 - Sept Multiple councils. Case studies Gambling handbook, with 8 case studies. The LGA has revised and updated its councillor handbook on gambling. Many councils have significant concerns about betting shop clustering and the use of Fixed Odds Betting Terminals. While councils may not have the powers many would like in this area, there is nevertheless a range of tools they can use to shape local gambling regulation. Gambling; fixed odds betting terminals Case study see case
studies 
2015 - Sept Multiple councils. Case studies LGA Adult Social Care Efficiency Programme. The final report, containing 16 case studies, showcases a number of bold and innovative approaches to public service reform that consider workforce optimisation, culture change and creative
new delivery models to manage demand, as well as a range of technical and structural transformations.
Adult social care; health; efficiency; Case study see case
studies 
2015 - Sept Bromsgrove District and Redditch Councils Working more cohesively to ensure property allocation is based on customers' and the wider community's needs, the councils collected data, based on customer experience, then trialled different ways of working. A full service review has now been undertaken across the whole of Environmental Services and Environmental Enforcement, and a new way of working has been rolled out across the two council areas this year, saving Bromsgrove £150k and Redditch £190k. trials, housing, allocations, waste collection, customers, insight, place, community, review, savings Case study 

 

Contact

2015 - Aug Multiple councils. Case studies Turning around Children's Services. Three case studies looking at the experiences of Walsall, Wiltshire and Cambridgeshire Councils children's services improvement journeys. Ofsted; children; children's safeguarding; intervention; Case study see case
studies 
2015 - Jul East Sussex East Sussex are looking to align their activity to bring forward the 'Resolution of the customer issue' to the earliest possible point. This means ownership of the problem raised whereever it lands, shared best practice and striving to understand and respond appropriately to the root cause of the customer's issue. Design; re-design; redesign; customer service; Case study Contact
2015 - Jul St.Albans City & District Council Investments in Leisure. Case studies detailing investments St.Albans council has made in Leisure. Investment; Leisure; Culture, tourism and Sport;CTS; Sports centres; Case study see case
studies
2015 - May Blaby District Council, Charnwood Borough Council, Harborough District Council, Hinckley & Bosworth Borough Council, Leicester City Council, Melton Borough Council, North West Leicestershire District Council and Oadby & Wigston Borough Council. Homefinder.uk.com is an innovative new website that aims to improve the standard of privately rented properties in Leicestershire. Blaby District Council has led on the development and management of the scheme, which had the original aim of increasing access to privately rented properties across Leicester and Leicestershire. website, private, rented housing, Leicestershire homefinder case study  
2015 - May Multiple (case studies) Income Generation case studies (17 case studies) income generation; commercialisation Case study within case
studies
2015 - May Multiple (case studies) Future funding message: 9 video case studies. A collection of case studies, featuring innovative ways councils are explaining funding changes to their residents. funding; cuts Case study within case
studies
2015 - May Multiple (case studies) Making open data work for you: (36 case studies) Many councils make use of open data in meaningful and innovative ways. The LGA has collated some good practice case studies to support councils to realise the potential in sector-led support and improvement through the use of open data. Open data Case study within case
studies
2015 - May Essex County Council Essex County Council is working with Dimensions, a not-for-profit support provider for people with autism and learning disabilities, to provide housing brokerage to people with a wide range of needs, combining housing brokerage; tenancy sustainment and rent deposit schemes which were previously split between four providers learning disabilities, autism, mental health, substance misuse, housing, brokerage, contracts Case study See Case
Study
2015 - May Northamptonshire County Council Northamptonshire County Council's libraries are supporting economic development through their successful Enterprise Hubs. The hubs are a collaboration between Northamptonshire Libraries and Northamptonshire Enterprise Partnership and provide advice, signposting and networking for start-up businesses. libraries, economic development, enterprise partnerships Case study Contact
2015 - May Stockport Metropolitan Borough Council The actiSPORT project applies sports science principles that ensure individuals slowly build up the volume and intensity of their activity levels. Significantly, weekly engagement has been high and drop-out very low with 80% of participants still actively participating in the programme after 6 months. physical activity, health inequality Case study Contact
2015 - May Nottingham City Council Nottingham City Council and Nottinghamshire Police have created an instant one-day athletics event. PopUpArena provides a professional athletics track, complete with spectator seating, to engage with disaffected young people from local communities. More than 300 young people participated. sport, athletics, popup arena, young people Case study Contact
2015 - May Northumberland Northumberland County Council exercised its General Power of Competence under Section 1 of the Localism Act 2011 to provide a substantial loan to Northumbria NHS Foundation Trust. This enabled the NHS Trust to refinance its PFI arrangement at Hexham hospital saving £3 million per annum and build a new hospital at Cramlington. Health; finance; PFI Loan to Northumbria healthcare Contact
2015 - Mar Devon CC Exploring new ways of working with communities. Conversations with local communities about new approaches to delivering local services. The three communities of Totnes, Tavistock and Ottery were chosen as pilot areas. Commissioning; Community Consultation; Service delivery; Devolving services and decisions case study

Contact

 

2015 - Mar Shropshire Shropshire Council's youth locality commissioning model. An approach to locality commissioning which aims to deliver more effective outcomes for local communities by enabling community organisations to work collaboratively with public sector organisations. commissioning; community engagement; youth services; town council; parish council case study Contact
2015 - Mar Shrewsbury Team Shrewsbury: integrated community management. How a Town or Parish Council, by embracing the 'Our Place' philosophy, can take the lead in partnership building. A multi-functional team was drawn from different agencies working together to tackle, in the first instance, issues of crime, antisocial behaviour and quality of life in the town centre and surrounding communities. Commissioning; Community engagement; community cohesion; community safety; anti-social behaviour case study Contact
2015 - Mar Trowbridge Trowbridge Our Place. The model takes the form of community engagement by Trowbridge Town Council and Wiltshire Council, supported both by Wiltshire's policies of devolution and asset transfer which enable local management, and by the town council's pragmatic approach to taking on functions which are best managed locally to reflect local circumstances. Commissioning; localism; asset transfer; devolution; community empowerment case study Contact
2015 - Mar LB Hammersmith and Fulham Council White City Enterprise. Established to create a better partnership between local people and local public services, including the council, police, health and employment support. The vision is that in 10 years there will be more residents who are skilled, educated and able to take advantage of the many employment opportunities on their doorstep, leading to reduced benefit dependency, lower public expenditure and a lessening of the health inequalities evident in the north of the borough. Commissioning; community empowerment; social enterprise; community champions; Our Place programme; community budget case study Contact
2015 - Mar Barnsley Council Barnsley Council has devolved commissioning to six area-based councils comprising local councillors. They have used a robust evidence base to identify local priorities and to commission services to meet local needs. In the first six months of a local information and advice project, six cases of homelessness were averted, suggesting avoided costs of at least £144,000. Area-based commissioning; devolved commissioning; neighbourhood management; commissioning case study Contact 
2015 - Mar Croydon Council Croydon has developed a holistic approach to social value, incorporating support for the voluntary and community sector and for local small businesses and, for larger contracts, a requirement for suppliers to demonstrate social value in tender bids. socially responsible commissioning; small and medium enterprises; social value; commissioning; case study Contact
 
2015 - Mar The Royal Borough of Kensington and Chelsea Epic CIC is a ground-breaking community interest company (called Epic) spun out of the council. It is employee-led, set up to make profits and reinvest them in services and totally focused on improving the lives of young people and their communities. Together, the council and Epic have turned service threatening financial constraints into a successful and exciting new business model. Commissioning; community interest company; mutual development; case study Contact
2015 - Mar Kirklees Council Kirklees Council has commissioned social enterprise (Fresh Horizons Ltd) to deliver a library and information centre from a multi-agency community centre located in an area of deprivation. Commissioning; library; co-location; social enterprise case study Contact
2015 - Mar Gloucestershire County Council Gloucestershire has developed an employment strategy aimed at increasing the number of adults with learning disabilities moving into employment. As part of this strategy it ran two pilot-supported employment services, one externally commissioned and one in-house, which have informed its 'make or buy' decision. Commissioning; outcomes-based commissioning; disability; disabled adults in work; 'make or buy' decision case study Contact
2015 - Mar Leeds Combining personalisation and community empowerment in Leeds. Leeds is piloting neighbourhood schemes called 'Local Case studys' to provide community-based support for older people instead of or in addition to traditional home care services. Local Case studys is a new model for social care and capacity building known as 'combining personalisation and community empowerment'. Commissioning. Community empowerment; community-based support Case study Contact
2015 - Mar Shrewsbury Council Team Shrewsbury: integrated community management. The council developed the concept of Team Shrewsbury, creating a multi-functional team drawn from different agencies that work together to tackle, in the first instance, issues of crime, antisocial behaviour and quality of life in the town centre and surrounding communities. Commissioning; Our Place programme; town council; parish council ;community cohesion; community safety; antisocial behaviour; local economic development; business partnership; case study Contact
2015 - Mar Bracknell Forest Council Berkshire shared public health agreement. The development of the shared agreement was coordinated by Bracknell Forest Council and led to a legal agreement between the six councils to commission public health services, with a jointly appointed director of public health for Berkshire and a 'shared team' supporting six, small local public health teams in each council. Commissioning; public health;joint commissioning efficiency savings; outcomes-based commissioning; payment by results case study

contact

 

2015 - Mar LB's Lambeth, Lewisham and Sutton Resolving Chaos: changing the lives of people with multiple complex needs. This South London project aims to demonstrate that user-led choice is cheaper and leads to better outcomes than the existing system of services offered to people with multiple complex needs and chaotic lives. Commissioning; complex needs; cost–benefit analysis; co-production ;personalisation case study Contact 
2015 - Mar LBs Hammersmith and Fulham, Kensington and Chelsea, and Westminster Evidence-based commissioning to reduce reoffending. Following detailed analysis, including customer journey mapping, a 'what works' review, provider and practitioner engagement, and financial modelling, the tri- borough partners designed and procured a new service to reduce reoffending amongst short-sentenced prisoners. Commissioning; criminal justice; evidence-based commissioning; joint commissioning case study Contact
2015 - Mar Hastings BC Hastings Works. The Into Work Partnership is aiming to influence local public spending in order to tackle local unemployment using social enterprise intermediate labour market models. Commissioning; employability; community interest ;company cross-sector partnership; co- design case study Contact
2015 - Mar Multiple Housing. 30 Case studies showing how councils are improving the quality of housing in local areas, building new council homes and working with partners to support new housing development. Housing Case study within case
study
2015 - Mar Multiple Making sure every child has a place at a good local school. A collection of 12 case studies Schools Case study within case
study
2015 - June Medway Council Medway Council has revolutionised the way residents access council services, information and library facilities. Community Hubs now play a key role in serving local people, providing a one-stop facility for information and booking council services, libraries equipped with books, computers, free WIFI and large children's play areas. library, information, one stop facility, free Wi-Fi Case study 01634 333333
2015 - June Bristol City Council Bristol's open data strategy took off in 2010 and has included inviting businesses and community groups to suggest how data can be used to create applications, websites, mobile products or installations to enhance people's interaction with the city. Transparency, accountability and efficiency have improved as a result of three winning projects. open data, communities, projects, transparency, accountability, efficiency, democracy, technology, digitalisation Case study Contact
2015 - June London Borough of Redbridge Redbridge was one of the first councils to adopt a policy of publishing all data by default wherever possible. Their ICT team developed a platform to enable data from the Council's 200 systems to be published, viewed and analysed in an easily accessible way by the public, officers and councillors and 'mashed up' to combine it with other data sources. The work has also led to efficiencies. open data, website, access, communities, transparency, accountability, efficiency, technology, digitalisation Case study Contact
2015 - June Surrey County Council, Blackpool Council Highways – managing a vital asset, now and in the future. A presentation detailing innovative approaches they have taken to improve the management of this vital asset, supporting improvement across the sector, working with Government and the LGA, helping other councils facing similar challenges. Highways; road maintenance; HMEP Case study

 

Contact

2015 - June Trafford Council Trafford is using open data to inform, assist and engage with the voluntary and community sector (VCS) and improve service provision. InfoTrafford is the Council's one place 'data observatory', containing open data about Trafford and its communities. The site includes interactive features to encourage exploration and use of the data, eg pre-set and new reports and area profiles. open data, website, access, communities, transparency, accountability, efficiency, technology, digitalisation, improvement Case study Contact
2015 - June Exeter City Council and East Devon District Council Rugby Empowering Employment Programme: motivational training Inspired by Rugby World Cup 2015 and launched in December 2014. The pilot programme used sporting values to inspire and give 16–24 year olds currently out of work or in receipt of Job Seekers' Allowance new life skills and confidence to progress into the work place, an apprenticeship or further training. youth unemployment; skills, service redesign Case study Contact
2015 - June LGA Police and Crime panels – a good practice guide. This new guide looks at how police and crime panels can be more effective at scrutinising police and crime commissioners Crime; Police; Police and Crime Commissioners Case study within case 
study
2015 - June LGA Sexual health commissioning in local government. These nine case studies showcase local government experience of commissioning sexual health services since taking over this responsibility in April 2013 and demonstrate how commissioners are seeking to maximise their effectiveness. Sexual health; health; commissioning Case study Swithin case 
study
2015 - June Suffolk County Council Place based working examples from Suffolk. This paper gives an overview of some of the different collaborative place-based initiatives currently underway in Suffolk, in particular outlining the starting points, governance structures, operational models and key areas of focus. Collaboration;place-based; governance Suffolk place-based working Contact
2015 - June Multiple (case studies) Beyond fighting fires: The role of the fire and rescue service in improving the public's health. The 8 case studies contained within this publication explore their activities to help the most vulnerable individuals and families in our communities. FRS; Fire; Fire and rescue; public health Case study within case
studies
2015 - June Multiple (case studies) Sexual health commissioning in local government. 9 case studies showcase local government experience of commissioning sexual health services since taking over this responsibility in April 2013. The studies demonstrate how commissioners have grasped the opportunities of having a local government base. Health; sexual health; health commissioning Case study within case
studies
2015 - June Multiple (case studies) Police and Crime commissioners. These 12 short case studies will provide practical examples of where partnerships have made a real difference to communities. You will also be able to take part in our hotseat discussions on the Knowledge Hub with officers from the councils involved (sign-up required to take part). Police and Crime Commissioners; PCC Case study within case
studies
2015 - June Multiple (case studies) Good practice for Police and Crime panels. (2 case studies). This document will provide guidance on how local areas can best develop accountability approaches and procedures on behalf of their local communities. Together, police and crime panels and police and crime commissioners can ensure that continuous improvement is the foundation of local accountability, from which all can benefit. Police and Crime Panels; PCP; Police, Police and Crime commissioners; PCC Case study within case
studies
2015 - June Tameside MBC Effective service redesign and reform. A presentation. A radical redesign of how Tameside operated and delivered centrally delivered frontline services. They worked with staff, senior management, Elected Members, Trade Unions and other partners to create a service that was fit for purpose. service redesign; reform Case study

Nick Sayers

2015 - Jun East Lindsey District Council East Lindsey District Council has established a Charitable Trust (Magna Vitae) to manage its sport, cultural and leisure facilities, and services. Any profits are re-invested to continually develop and improve services for the people of East Lindsey. The vision for the Trust is to enable more people to be physically and culturally active more often. sport, health, culture, leisure, trusts Case study Contact
2015 - Jun Multiple Customer-led transformation case studies. The complete list of customer led transformation case studies (55), arranged alphabetically by council name. CLT; Customer led transformation Case study within case
studies
2015 - Jun Multiple Open for business. (12 case studies) The LGA has pulled together a series of resources that showcase practical examples of local regulation can have a positive impact on local businesses, supporting their growth and that of the local economy. economy; economic growth; open for business Case study within case
studies
2015 - Jun City of York Council City of York Council has established the first mutual library and archive service in the country called Explore York. library, archive service Case study Contact
2015 - Jun Worcestershire A joint partnership between the county council and the University of Worcester, which opened in July 2012, 'the Hive' library is the first of its kind in Europe.The library houses 12 miles of archive collections and is a winner of two international awards for the building's design and sustainability. library, partnerships Case study Contact
2015 - July Fareham Borough Council Fareham Borough Council is achieving cultural transformation, using the Vanguard Method, to drive out waste and focus on what matters to the customer. The work so far has seen savings of £381k annually from an initial investment of £300k and average time to complete day-to-day housing repairs down from 89 days to less than eight. culture, transformation; redesign; Vanguard; building services; planning; benefits; parking; environmental health; insurance; housing; systems thinking; Case study Contact
2015 - July Cherwell District Council Cherwell's Build self-build housing development programme, across a number of brownfield sites aims to create diversity in the local housing market by delivering a self-build housing offer. It has created a financial model that enabled the council to recycle its capital through the development process and use this to lever further inward investment. housing, self-build, programme, brownfield, skills, community Case study Contact
2015 - July London Borough of Lambeth Lambeth is using randomised controlled trials to design and evaluate interventions more robustly to 'deliver more for less' and maximise the impact of its resources. It's already shown many positive results in its first trial in council tax billing, including the increase of people paying their bill on time by nine per cent. randomised controlled trials, systems thinking, behaviour change, council tax, billing, control groups, intervention Case study Contact
2015 - Jul Tameside MBC Effective service redesign and reform. A presentation. A radical redesign of how Tameside operated and delivered centrally delivered frontline services. They worked with staff, senior management, Elected Members, Trade Unions and other partners to create a service that was fit for purpose. service redesign; reform Case study Nick Sayers
2015 - Jul Barnsley MBC Partnership working: An integrated partnership approach – development of community supermarkets as part of a food ladder. A presentation. Partnership working; community supermarkets Case study Contact
2015 - Jul Braintree DC Using Commercialism to move towards being grant free. A presentation. Find out more about how Braintree's 'Better at Business' programme is helping the Council achieve its ambitions and become grant free by 2020, whilst maintaining high levels of customer satisfaction. Commercialism; commercialisation; grant free Case study Contact
2015 - Jul Nottingham City Council Commercialisation: an antidote to cuts? A presentation. Nottingham has increased its income by over £10m by taking a more commercial approach to a number of its services. However the presentation will look at the degree to which a commercial approach to public services can not only save money, but also provide a better service, save jobs and improve morale. Commercialism; commercialisation; cuts; jobs; morale Case study Graham Chapman
2015 - Jul LB Sutton and RB Kingston upon Thames Digital programme in Sutton . A presentation. Maximising the opportunities brought by the digital age for the people and organisations of Sutton. Working to deliver services that are 'digital by design' and that will enable a better use of shrinking resources Digital; digitalisation, redesign; service redesign; Case study

 

Contact

 

2015 - Jul Leeds City Council Design in Leeds – learning by doing . A presentation. Hear Leeds' user-journey as fledgling designers. Their story looks at developing a mandate to do things differently, working with Members, moving from 'fad to fixture' and discovering their local cross-sector design assets. Service redesign; Case study Matthew Lund
2015 - Jul North Yorkshire Design in North Yorkshire – learning by doing. A presentation. North Yorkshire County Council took part in the Design Council's 'Design in the Public Sector' programme. Read about their journey through design, and pick up a few pointers along the way. Service redesign; Case study


Contact

 

2015 - Jul Colchester BC Commercial take – on all things public sector . A presentation. Bringing a commercial ethos into its Council's operating model, commercial means improving every aspect of what Colchester does in the public sector. Generating resources; improving services; being more business-like; making savings; and responding to customer needs. Commercialism; commercialisation; income generation; Case study Contact
2015 - Jul Stockport (ALMO) Stockport/B4box – 1st 'pure' UK social value contract to maximise savings and social benefit for construction. A presentation. Stockport Council's Almo (Stockport Homes) has created the first Full Social Value Contract for Construction Services in the UK. Using existing construction works, the collaboration with B4box has enabled whole-system thinking around construction spend. social value contract Case study Contact
2015 - Jul Leeds City Council '"Best City" approach to health & care services - integration and innovation. Leeds has an ambition to be the best city in the UK for health and wellbeing and global leaders in health innovation. Front line staff, leaders and managers across organisations are coming together in many ways, working closely with the voluntary, faith and charitable organisations, universities and investors to act as one. health partnership; Health; Partnership; social care; adult social care; Case study Contact
2015 - Jul Cherwell & South Northamptonshire Innovation and commercialisation – I-Lab. A presentation. Across the partnership we have recognised that innovation is essential to our vision for joint working and a new commercial focus. We have established i- Lab, an open group drawn from across the partner councils to help shape an innovation and entrepreneurial culture. Commercialism; commercialisation; income generation; partners; partnerships; partnership working Case study Contact
2015 - Jul Multiple (case studies) Domestic abuse, 4 case studies. See what other councils are doing to raise awareness of and fight domestic violence and abuse in their communities and regions. domestic abuse; domestic violence Case study Within case
studies
2015 - Jul Multiple (case studies) Female Genital mutilation (FGM). 5 Case studies. Many councils around the country are already working to tackle FGM. These case studies provide a snapshot of the work being undertaken in a selection of local authorities working towards this aim. FGM; female genital mutilation Case study Within case
studies
2015 - Jul Northamptonshire & Mole Valley Flooding and the tools trialled to promote community-led resilience. A presentation. A review the findings from working with 15 communities at risk of surface water flooding and the tools trialled to promote community-led resilience Flooding; community-led; Resilience; community resilience Case study

Contact

 

2015 - Jul Derbyshire CC, Derbyshire City and 8 Derbyshire District Councils Creating the country's first 'two-tier combined authority. The ten local authorities of Derbyshire have embarked on a journey to create the country's first 'two-tier combined authority'. Has the journey been easy? Have they developed a workable solution? How did they manage to get it 'over the line'? What's in it for them? What could be in it for you? combined authority; Two-tier; economic growth; economic regeneration; economy; Case study

Joe Battye

2015 - Jul Cheshire East Council Connecting care in Cheshire. A presentation. The Cheshire Integrated Care Pioneer Project brings together two Councils and four CCGs across three localities with a combined budget of £1.3bn. health partnership; Health; Partnership; social care; adult social care; CCG; CCGs; NHS Case study

Contact

2015 - Jul The Design Council Design Council Masterclass - how to use design to improve public services. A presentation Design; customer service; service improvement; redesign; service redesign; design Council Case study  Contact
2015 - Jul Norfolk County Council Digital Norfolk Ambition - Applying digital tools to enable evidence based transformation and service delivery. A presentation. With strategic perspectives on applying digital / technology tools including Big Data to better target resources, collaborate with partner organisations and improve the citizen experience. Digital; digitalisation, redesign; service redesign; Case study  Contact
2015 - Jul Runnymede BC From empty space to commercial development – Addlestone Town Centre. Find out how Runnymede are taking the commercial plunge and regenerating a 3.14 Hectare site surrounding a Public Service Hub to create a new Addlestone Town Centre - a mixed use Development of 213 apartments and over 12,000 sqm of commercial units. The Council has abandoned its debt-free status (held since 1974) and agreed borrowing up to £120m for commercial investments. Redevelopment; town centre; regeneration; borrowing; debt; investment; commercial development; Case study Contact
2015 - Jul Kirklees and Calderdale councils Locality – pioneering partnerships with communities. Locality, the national network of ambitious and enterprising community-led organisations, promotes different ways of community groups working in partnership with local authorities to better meet the needs of local people and help neighbourhoods to thrive. Locality; local; community-led; partnerships; partnership working Case study

Contact

 

2015 - Jul De Montfort University Councillors as political innovators. Learn about a number of practical political innovations employed by councillors. Those innovations were designed by the members involved to: engage with local people and communities; develop and maintain local networks within wards and divisions; engage and influence a number of organisations and bodies that interact with the council but are located either within the council boundaries or beyond it. Councillors; political innovation; Councillor-led innovation Case study Contact
2015 - Jul HP Enterprise Services Stimulating the digital economy and skills in your region. A presentation. It's widely recognised that IT and Creative industries are driving a digital revolution which contributes massively to the broader economy, helping to lift the country out of recession. Find out how local authorities help promote future skills required in this sector. Digital; digitalisation, redesign; service redesign; Case study Contact
2015 - Jul Cheshire East Council and Chester Hospital NHS trust The Cheshire Care Record (CCR) integrating health and social care data to support direct care across Cheshire. The CCR is a collaboration of 12 health and social care partners working as part of the Cheshire Pioneer site. The new record brings together social care, primary, community, acute, mental health and cancer data into a single shared view accessible from each partner's local system. Sharing Data; data protection; Data; health; social care; adult social care; Case study Contact
2015 - Jul Chorley Council Spice time credits - increasing volunteering numbers and volunteer hours. The Spice model is proven to reduce health inequalities, improve service outcomes and increase public engagement across a range of sectors. People earn Time Credits for every hour given to a service or the community and can then spend them at venues such as the British Museum, Blackpool Tower and hundreds of local sports and cultural venues. voluntary sector; volunteering; spice time credits; incentives incentivisation; behaviour change Case study Contacts
2015 - Jan Multiple Community Budgets. Case studies (8 case studies) showing how some councils and their partners have taken a genuinely different approach which is producing savings and removing people from dependency on state services. Community Budgets Case study within case studies
2015 - Jan Multiple Integrated Care Pioneer Programme Annual Report 2014. Report includes 39 case studies. Integrated Care Pioneer Programme Case study within case studies
2015 - Feb NHS Checking the health of the nation: Implementing the NHS Health Check Programme. Case studies (5) from councils. NHS Health Check Programme. Health Case study within case studies
2015 - Feb Croydon Access Croydon' self-service customer service centre. Has reduced how much it costs the council from £25 per customer to £5. Customer service centre; customer service Case study Contact
2015 - Feb Multiple (case studies) Local Authority Energy Efficiency case studies. (7 case studies) Britain has some of the oldest building stock in Europe and it is estimated that poor insulation results in £1 in every £3 current spent heating homes in this country being wasted. This collection of case studies highlights the experience of areas that are developing or delivering energy efficiency schemes. Energy efficiency; council buildings Case study within case studies
2015 - Feb Multiple (case studies) Working with Local Businesses to improve the health in our communities. (8 case studies) This escribes how public health in a number of councils has started to use the opportunities of a local government setting to improve health and wellbeing. Health; business; partnership Case study within case studies
2015 - Feb Multiple (case studies) Public Health Transformation - 20 months on. This compilation of 8 case studies shows how local authorities are continuing to make progress on improving health and wellbeing and tackling health inequalities since public health was formally transferred in April 2013. Public health; care act; health inequalities Case study within case studies
2015 - Feb Multiple (case studies) Towards excellence in adult social care. (8 case studies) Progress with adult social care priorities England 2013-14. This report helps to inform and support improvement in adult social care. It also provides an overview of the progress of councils in England towards ensuring better care and support. Adult social care; care act Case study within case studies
2015 - August Ealing Council Ealing has embarked on a children's services re-design, which will transform the way services are delivered to children and young people in and on the edge of care. This new way of working is called Brighter Futures and is focused on building effective, consistent relationships with young people, families, communities and carers to bring about positive and sustained change. families, social care, training, foster carers, outcomes Spring consortium Contact
2015 - April Derbyshire County Council Derbyshire County Council has supported a local group to establish the OzBox scheme, which involves sessions of non-contact boxing and fitness training.This teaches young people to take pride in themselves, their community and in keeping fit, whilet diverting them away from involvement in anti-social behaviour. sport, young people, healthy lifestyles, antisocial behaviour, crime Case study Contact
2015 - Apr Multiple Local Solutions, Healthy Lives: council's role in drug and alcohol services. (8 case studies) This describes how public health in a number of councils has started to use the opportunities of a local government setting to improve health and wellbeing. Drugs; Alcohol; dependency; health; drug and alcohol dependency Case study within case study
2015 - Apr Northumberland Health and social care organisations in Northumberland have a unique set of partnership arrangements which support a range of developments which integrate health and social care more closely. The most significant opportunities in current arrangements arise from Northumberland County Council's partnership with Northumbria Healthcare NHS Foundation Trust, under which most operational adult social care functions of the Council are delegated to the Trust. Health; partnership; health partnership; health and social care partnership; care act case study Contact 
2014 - Sep Cheltenham Building capacity, resilience and efficiency through partnerships, 'GO shared services' manages the housing challenge through Cheltenham Borough Homes, waste management through Ubico, leisure and cultural provision through a trust and at a community level, the VCS in delivering some services. shared services; outsourced services coordination; housing case study held on LGA web library

Contact

2014 - Sep Multiple (case studies) Health Homes, healthy Lives. (10 case studies) Over 25,000 people die each year in the UK as a result of living in cold temperatures. This resource, commissioned by the LGA, describes how public health in a number of councils has started to use the opportunities of a local government setting to improve health and wellbeing. Health; housing; healthy lives; poor quality housing Case study within case studies
2014 - Sep Cheltenham 'Cheltenham Development Taskforce' is a very small (one inspiring employee) arm's length body, with key skill inputs helping plan and deliver significant projects for the town, for example a strategy for Cheltenham's high street upgrade. Development; regeneration; Case study to case study on LGA web library

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2014 - Oct LB Brent A hologram called Shanice. The first virtual assistant to be used by a council to greet customers and direct them to wherever they need to be. Shanice sits behind a desk just like a real receptionist. Employing human beings to do this would cost about £30,000 a year, where as Shanice costs just £12,000 and she never falls ill or takes leave. Innovation; money saving; hologram receptionist Case study to Guardian article

Contact

T

2014 - Nov Multiple (case studies) Helping social workers, improving social work. (4 case studies) The LGA has commissioned a series of case studies to help identify and disseminate the best ideas. The initial studies are presented here with a brief discussion of the main issues and themes. Innovation; money saving; hologram receptionist Case study within case studies
2014 - Nov Multiple (case studies) Sector-led Improvement. (11 case studies) This publication illustrates how some councils are approaching Sector-led Improvement and captures their feedback about some of the support being made available. Sector-led Improvement; sector-led improvement Case study within case studies
2014 - Nov Stroud District Council Stroud Ambitions is an unique careers event as Stroud District Council does not have the responsibility for education. Young people gave the view that careers advice always came after they had made their GCSE choices and local businesses wanted young people to understand the wide variety of skills needed for the different sectors. Education; careers advice; schoolchildren; jobs; young people; NEET; economy; Case study

Contact

2014 - May Multiple (case studies) Universal Credit. 8 Case studies detailing the Universal Credit experience of 'pilot' councils. Universal Credit Case study within case studies
2014 - Mar LB Camden In March 2014, Camden became the UK's first ever 'Timewise Council'. Timewise Councils are local authorities that are recognised for driving transformational change in terms of flexible working practices – both for their own workforce, and also to stimulate local jobs and growth and to better support families to work. Sickness Management; timewise; timewise councils Contact
2014 - Mar Multiple The Council's role in School Place Planning. (24 case studies) Making sure there are enough school places locally. The case studies in this report clearly demonstrate that councils have risen to this challenge by providing the new places needed on time and with limited capital resources. Schools; school place planning; Case study within case studies
2014 - June South Staffordshire Traditional ways of capital funding are coming to an end so South Staffordshire have instigated initiatives to find alternatives sources of long term capital. This includes the District Deal which has already attracted a quarter of a million pound from partners and the private sector. commercialisation Case study to council article Contact
2014 - Jul Essex CC Employment and Skills Board – brokering a forum and skills investment fund to better connect employers and skills providers in the area – a first nationally. transformation; economic growth; innovation Case study Contact
2014 - Jul Plymouth City Council Delt Services will deliver shared ICT services across Plymouth City Council and New Devon Clinical Commissioning Group and is expected to make millions of pounds of savings over the next 10 years. This approach will consolidate services, make better use of ICT and improve service delivery for customers and protect and enhance quality jobs being retained in the city of Plymouth. As one of the first organisations to attempt to deliver an ICT service in this way, it demonstrates the pioneering approach being taken in Plymouth to enable an improved service despite reducing resources. transformation; commissioning; innovation View Contact
2014 - Jul Calderdale Metropolitan Borough Council Calderdale Council has developed a whole organisation approach to demand management. The council has introduced 'Shaping Demand' as a core objective, training over 200 staff in key techniques, testing all our plans and implementing major projects to foster behaviour change inside the council. We have made 'Shaping Demand' our lead workforce development agenda. demand management; innovation View Contact
2014 - Jul Oldham Metropolitan Borough Council Oldham have designed and implemented their whole system/place approach, including changing staff behaviour to reduce demand into services. demand management; innovation View contact
2014 - Jul London Borough of Enfield Innovations via digital media and technology in staff training and development Digital; innovation View Contact
2014 - Jul Central Bedfordshire Council Using technology, for example iPads, to reduce isolation in older people Digital; Adults; innovation View Contact
2014 - Jul Kirklees Metropolitan Council and Swansea City and County Council Kirklees and Swansea are promoting digital democracy through their becoming a digital councillor programme. They have done some great work on raising awareness with councillors as to what digital tools such as twitter and facebook can (and can't) do to help engage the community. Digital; innovation View

Contact

 

2014 - Jul Devon County Council The Cloche Project at Devon County Council grew out of frustration with the clash between big data and the public sector paper culture. They are building a better data dashboard for councillors, and are campaigning for clearer, friendlier data presentation to support transparency and robust decision making Data; innovation View Contact
2014 - Jul Leeds City Council Corporate Social Responsibility Plus Toolkit – Lana Northey won the Local Government Challenge 2013. In the year since Lana has developed the Corporate Social Responsibility Plus Toolkit. The toolkit provides information about how local authorities can promote localised corporate social responsibility to businesses that meets the needs and raises the aspirations of local communities and contains best practice examples from the UK, USA and Europe Transformation; innovation View Contact
2014 - Jul Manchester City Council As part of the Delivering Differently programme with the Cabinet Office - domestic violence and abuse services Service redesign; domestic abuse; innovation View Contact
2014 - Jul North East Lincolnshire Council As part of the Delivering Differently programme with the Cabinet Office - environmental services Service redesign; environmental services; innovation View

Contact

 

2014 - Jul Essex CC Demand management - Essex CC was at the time the only LA to have successfully implemented a social impact bond (SIB) - development and implementation of this new financing approach via investors and service delivery model to address the needs of children on the edge of care. Demand management; children, care; innovation View Contact;
2014 - Jul Cambridgeshire County Council Making Every Adult Matter approach to social care Demand management; care, adults; innovation View Contact;
2014 - Jul Allerdale 'Spot the Grot' campaign - so people can file on-the-spot environmental crime from their smart phone, developed by the council's IT team using a phone's inbuilt satellite technology. This software with interactive map recognises a location and automatically sends a report to the council, directly integrating with the back- office system that allocates out the work. Technology; digital; app; environmental services, crime; innovation View

 

Contact

 

2014 - Jul Oxford City Council Oxford Direct Services is a well-established and successful model of income generation from commercial/traded services (e.g. building maintenance, commercial waste, grounds maintenance, etc. commercialisation Case study   Contact
2014 - Jan Multiple 'Planning positively through partnership', (12 case studies) This publication brings together case studies that highlight the huge breadth of effective partnership working that is now taking place – from small residential sites to large inner-city regeneration schemes. Planning; partnership Case study within case
studies
2014 - Feb Ashford BC Ashford BC is setting up a council owned housing company to build new homes for rent. Ashford has a thriving housing market but there is a gap in the provision of rented accommodation, and this is an area that the council will target through the new housing company. Housing LGA housing case studies contact
2014 - Feb Brighton & Hove council Brighton and Hove City Council has identified a range of options for delivering affordable housing. The council is engaging with institutional investors in order to utilise potential private sector funding opportunities to contribute to the delivery of new affordable homes. Housing; affordable housing LGA housing case studies Contact
2014 - Feb LB Barking and Dagenham Barking and Dagenham have developed 477 new homes for affordable rent using private investment. The investment was secured through a special purpose vehicle and the homes are managed through the council by an independent company. Housing; commercialisation; PFI; affordable housing LGA housing case studies contact
2014 - Feb Brighton and Hove Brighton & Hove's re-ablement home care service, Independence at Home, provides a six week programme to help people to regain their confidence and independence after a period in hospital, which also reduces demand on statutory services. re-ablement; preventative; demand management; social care; savings Case study to case study held on LGA web library

Contact

 

2014 - Feb Leicestershire County Council Leicestershire County Council committed all New Homes Bonus received in 2011/12 to support the building of rural affordable homes, available to rent or for shared ownership schemes in villages. This is bringing forward stalled housing developments by plugging funding gaps. Housing; affordable housing; New Homes Bonus LGA housing case studies contacts
2014 - Feb Tameside Community profiling. The council is making good use of data and evidence, in particular through Mosaic, a geo-demographic segmentation modelling software using consumer household and individual data collated from a number of governmental and commercial sources. Mosiac; Community profiling; housing; affordable housing LGA housing case studies contact 
2014 - Feb Oxford Council Oxford City Council owns a 36 hectare (90 acre) site which was allocated as a strategic site for the provision of housing in the city. In order to bring forward housing growth the council entered into a joint venture with an investment partner leading to the creation of Barton Oxford LLP. Outline planning consent has been granted for 885 new homes and work has begun on detailed building plans. Housing; affordable housing; New Homes Bonus LGA housing case studies contacts
2014 - Feb Plymouth Council Plymouth City Council is establishing a £50 million fund to build 1,000 new houses a year. The council will borrow the money and lend it to housing associations and housing cooperatives at an interest rate of 3 per cent. The council also plans to release 100 acres for development for a mixture of affordable homes, family homes, executive properties, student accommodation and extra care housing. Housing; affordable housing; New Homes Bonus LGA housing case studies Contacts
2014 - Feb Cornwall Council In February 2013 Cornwall Council established a new £62 million fund which will deliver more than 4,000 new affordable homes over the next 4 years. Housing; affordable housing LGA housing case studies contact
2014 - Feb Eastleigh Council Eastleigh Borough Council offered a "guaranteed purchase" model for developers who had sites with existing planning permission but were unsure if they could sell the houses, leading to stalled development. Eastleigh provided a letter of guarantee that the council would buy the property if it failed to sell on the open market. Housing LGA housing case studies contact 
2014 - Feb Kent County Council Kier's property arm and Kent County Council have struck a deal to build 150 homes for private rent across the county. The council will provide the land, Kier and an international pension fund the finance for a mix of market sale, new, rental and affordable housing. Housing; commercialisation; PFI; affordable housing LGA housing case studies contact 
2014 - Feb Kirklees Council The Excellent Homes for Life project will build 466 new one and two bedroom flats for council tenants in Kirklees. Kirklees Council have specified high sustainability and design standards and the homes are adaptable to meet tenants' needs throughout their lifetime. The scheme has been delivered through private finance initiative (PFI) . Housing; commercialisation; PFI; adult social care; LGA housing case studies

contact 

2014 - Feb Multiple 'Supporting housing investment – A case study guide'. This document provides examples of entrepreneurial activity lead by councils to provide new homes in response to the demands of their local housing market and housing pressures and shares some of the learning from those councils. It also highlights the options available to develop an investment offer that meets your local needs. Housing investment; PFI; Case study

within case
studies

2014 - Dec Stroud DC The Littlecombe site at Dursley is a lead project for SDC and is Gloucestershire's largest single regeneration site. The council is working in partnership with a national development company to make possible the vision of redeveloping the 37 hectare site into a new community with 600 homes, a hospital, over 1,000 new job opportunities with over 40 acres of public open land and green space. Regeneration; job creation; new homes; brownfield redevelopment; Case study

 

Contacts

2014 - Dec North Norfolk North Norfolk DC has established a new model of Local Investment Strategy. The practical effect of this is a shift from awarding grants to housing associations to awarding loans that generate income greater than could be achieved from traditional investment options. Housing; investment; income stream; loans; income generation Case study to case study on LGA web library Contacts
2014 - Dec Stroud DC Cotswold Canals Restoration. In 2008, following the withdrawal of British Waterways from the project, Stroud District Council took the decision to take the lead in restoring part the Cotswold Canals between Stroud and Stonehouse. This commitment resulted in securing inward investment of around £18 million. So far, they have restored or reinstated 5.4 km of canal, 7.62km of towpath, 7 bridges and 6 locks and to date, the project has earned 6 national and 3 regional awards. canal restoration; regeneration; leisure; business; tourism Case study Contacts
2014 - Aug Birmingham City Council Birmingham City Council has set up Business Birmingham, an inward investment programme, in partnership with the Greater Birmingham & Solihull LEP and Invest Black Country. In 2013/14, the programme's efforts resulted in a 57 per cent rise in foreign investment projects. Attracting investment; unemployment; jobs; Business Birmingham Contact
2014 - Aug Sunderland council After traditional industries went into decline in the late 20th century, Sunderland City Council actively sought to identify new growth areas. Automotive and advance manufacturing were identified, and efforts were made to identify new markets to secure this type of inward investment to replace those jobs that had been lost. This resulted in large amount of investment from foreign direct investment, eg: a Nissan car plant. Attracting investment; unemployment; jobs; Case study to relevant pages on council website Contact
2014 - Aug Brighton & Hove council Living wage - councils that have done more than merely adopt the Living Wage would include Brighton & Hove, Newcastle and Oxford. All are accredited and to varying degrees are rolling it out into procurement arrangements. Brighton & Hove are a council that is encouraging businesses that have no contracts with the council to apply it. Corporate responsibility; living wage Case study contact
2014 - Aug Nottingham City Council Nottingham Employer Hub - the 'Employer Hub' puts the employer at the centre of the recruitment and skills solution, while maximising employment and training opportunities from major developments for local people. Since its inception in April 2012 the hub has placed 1,411 unemployed Nottingham residents into the vacancies it manages. local employment; local businesses Case Study

Contact

 

2014 - Aug Gateshead Council Utilising new development opportunities in theTown Centre incorporating a Tesco Extrastore, 47 other retail units, a cinema and accommodation for 1,000 University of Northumbria students. The council built partnerships with Tesco, training providers and the Work Programme, bringing together partners around a strategy to ensure that local unemployed residents were given the support and opportunities to access job opportunities. local employment; local businesses LGA case study Contacts
2014 - Aug Corby In 2006 Neighbourhood Management was mainstreamed in the Council and community confidence has improved annually since. The prevention of crime, and fear of crime, with the Police and other partners, has been core to the work in neighbourhoods. There has been a huge reduction in recorded crime figures in the Borough from 7529 in 2006 to 4336 in 2013, a 42.4% reduction. Crime reduction; crime reduction partnership; Case study to case study on LGA web library

Contacts

2014 - Apr Multiple Making Safeguarding Personal 2013/14 – Case Studies 18 Case studies that follow, illustrate outcome-focused practice in safeguarding adults in line with the Making Safeguarding personal approach. They are from 18 council areas. Safeguarding Case study within case
studies
2014 - Apr Multiple (case studies) Transforming local archive services. This series of (13 case studies) illustrates what can be achieved despite a background of continuing austerity. Libraries; archives; archive services Case study within case
studies
2014 - Apr Multiple (case studies) Making Safeguarding Personal 2013/14 – Case Studies 18 Case studies that follow, illustrate outcome-focused practice in safeguarding adults in line with the Making Safeguarding personal approach. They are from 18 council areas. Safeguarding Case study within case
studies
2016-January Multiple (case studies) Think Autism. Local area approaches – working to improve things. (10 case studies) focused on reducing the use of specialist hospital beds for people with learning disabilities and / or autism who have mental health conditions and/or behaviour that challenges and enable people to live locally in community-based settings. Adult social care, autism Case study within case
studies
2013 - Sep Buckinghamshire CC Currently developing a strategy to focus on the demand placed on key services, such as adult social care, looked after children, special educational needs and transport to and from school. The pilot will allow them to build on the success of their Foster Care initiative and use this to challenge other areas of their work. Behaviour change is viewed as being vital to bringing down the demand for key services. behaviour change; demand management; looked after children; adult social care; special educational needs; transport; Case study to LGA Future councils programme Contacts
2013 - Sep London Councils The Public Sector Programme Management Approach (PS PMA) is a practical step by step guide to initiating and implementing programmes Business redesign; service redesign; free help; project management; commercialisation Case study to London Councils article Contacts
2013 - Sep LB Harrow In 2012 LB Harrow became one of the first local authorities in the country to sell its recyclables in an online 'e-auction.' The council used an e-bay style system to sell 100% of its dry recyclables to waste management firm Viridor. Last year, the local authority received £36 a ton for its material, generating £900,000 from 19,000 tons of material. waste and recycling; recycling; selling recycling; commercialisation; Case study to let's recycle article contact
2013 - Sep LB Hammersmith and Fulham LB Hammersmith and Fulham now have in post a Director of Customer and Business Development. As a result the council now has a sales and marketing plan and a greater understanding of the profit and loss made by each service. commercialisation Case study to LGA-hosted case study

Sharon Bayliss
0208 753 1636

2013 - Sep LB Havering LB Havering won an award at the London Councils' Small Business Friendly Awards' for the introduction of an online procurement system (iProc) to simplify the procurement process and cut bureaucracy. The paperless system for ordering and paying for goods, works and services via iSupplier, has reduced payment times. procurement; efficiency; regeneration; small business friendly Case study to further information

Contact

2013 - Sep Improvement and Efficiency West Midlands (IEWM) Total current savings secured via the West Midlands eAuction programme are in excess of £20million. procurement; bidding; savings; electronic auction; Case study contacts
2013 - Sep Buckinghamshire CC Managing demand through behaviour change, early intervention and prevention. Developing a strategy to focus on the demand placed on key services, such as adult social care, looked after children, special educational needs and transport to and from school. Behaviour change is viewed as being vital to bringing down the demand for key services. Demand Management Case study 

 

Contact

2013 - Nov Wiltshire Council Wiltshire Council has created a community ownership of assets toolkit and are promoting this with the parishes and community groups across Wiltshire. Community Engagement; Case study  Contact
2013 - Nov Cambridgeshire County Council A brief summary of the projects undertaken by Cambridgeshire County Council to boost the local infrastructure and promote economic growth. Economic regeneration Case study  contact 
2013 - Nov Dacorum Borough Council Dacorum Borough Council has numerous projects in place to boost the local economy and skills pool in the region. Economic regeneration case study contact within
case study
2013 - Nov North Tyneside Council The Council is working together with local organisations to bring new business investment to the region to create jobs and boost both the local economy and local skills. The council has been the driving force behind private sector investment along the A19 corridor, creating some 15,000 new jobs and diversification of the local economy Economic regeneration, unemployment Case study  Contact
2013 - Nov Stevenage Council To drive future economic growth, Stevenage Council is concentrating investment to meet local business needs and to deliver maximum economic growth. At a time when other local authorities are cutting back on economic development activities, Stevenage Council aims to address low business start-up and survival rates and low awareness and negative perceptions of the area through partnerships with the public and private sector. Economic regeneration, unemployment  case study

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2013 - Nov Sunderland council Sunderland City Council presents three examples of how employment opportunities have been boosted in the area through partnerships with business. Economic regeneration, unemployment LGA case study contact 
2013 - May Oldham Metropolitan Borough Council Proactively commissioned its Children's centres based on need and outcomes that were specific to local communities - aligned towards a community budget approach to help achieve some of the necessary efficiencies. The process has resulted in a saving of £220,000. Children's centres; community budget Case study to council's .pdf (Trial) Contact
2013 - June Multiple (case studies) The council's role in School improvement. 18 Case studies showing the work being done by councils up and down the country to improve the educational achievement of local children and young people. School improvement Case study

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2013 - June West Midlands Procurement Hub Joining a procurement hub can save councils significant sums. The West Midlands Procurement Hub offers a wide range of 'best deals' and is saving its members over £1 million each month. Using category management, grouping together related products and services, will deliver savings. The public sector services expect it to deliver £20 million each year. procurement; procurement hub; savings; Case study Contact
2013 - June Lincolnshire CC Procurement Lincolnshire: is a single function shared service for all the local authorities in the county, made up of a county council, 6 district councils and a borough council. It provides strategic procurement advice for its partners. Procurement Lincolnshire has made a substantial level of savings comprising £9 million in procurement savings and nearly £1.5 million in process savings procurement; efficiency; Procurement Lincolnshire Contact
2013 - Feb Sheffield Sheffield Housing Company was formally established in 2011. It is a partnership organisation with 50 per cent of its shares owned by Sheffield City Council and 50 per cent owned by a consortium of Keepmoat Ltd and Great Places Housing Group. Sheffield Housing Company plans to build 2,300 new homes over a 15-year period Sheffield Housing Company Housing; affordable housing; PFI; commercialisation LGA housing case studies contact 
2013 - Dec Lincolnshire CC Using assistive technology to help people with learning disabilities live independently, while reducing costs and achieving improved outcomes disabilities; assistive technology; reducing costs; Lincolnshire; Case study to LGA case study Contact
2013 - Dec LB Redbridge YouChoose is an online budget simulator was originally developed by the London Borough of Redbridge to engage its citizens in the difficult decisions that arise from budget reductions. In partnership with the LGA and YouGov, YouChoose is now freely available to all LGA member councils. Community Engagement; budget cuts; Case study to youchoose tool on LGA website Contact
2013 - Dec Essex CC Essex County Council established Essex Cares, a local authority trading company to deliver home care, equipment and community support services. home care; community support; Case study to LGA case study Contact
2013 - Aug Multiple (case studies) Local Economic Growth. 42 Case studies on projects underway around the country aimed at boosting local economies. As part of the LGA's local growth campaign, we have been collecting case studies demonstrating councils work to put in place the right foundations for growth in their communities. Economy; economic growth; open for business Case study Contact
2014 - Dec Tewkesbury Tewkesbury Borough Council has created a Public Services Centre to home to the following organisations: Tewkesbury Borough Police, Job Centre Plus, Gloucestershire County Council's Children's and Adult's Services, Gloucestershire Care Services, Citizens Advice Bureau, the local housing association and the local fire service. More than £235,000 of savings have been achieved through rental income. Public Service Centre; One stop shop; Customer service centre; early intervention Case study to case study on LGA web library

 

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2015 - Mar Portsmouth Positive Family Futures in Portsmouth. Portsmouth hasredesigned the way it works with families, by identifying and engaging with them at the earliest point of concern. Promising data is emerging about the impact on families and about the improved cost effectiveness of the system – for example, reducing the number of professionals involved in working with a family, resolving difficulties earlier, and improving health, education, wellbeing and financial outcomes for the families involved. Commissioning; Service delivery; Devolving services and decisions; service redesign; troubled families; early intervention case study Contact
02392 688295
2015 - Mar LB Sutton Sutton Council has embedded a council-wideapproach to commissioning for outcomes and to measuring social impact. Among other benefits, the changes have allowed Sutton to develop a range of services for children and young people that, despite reduced funding, offer increasingly bespoke services to those most in need. Commissioning; outcomes-based commissioning; service redesign; cross-sector partnerships; 'make or buy' decision case study Contact
020 8770 5961
2015 - Mar Bath and North East Somerset Creativity Works: co-production for better mental health in Bath and North East Somerset. Creativity Works is a charity that was founded in North East Somerset 30 years ago and works with a range of partners to deliver positive change through creative
projects.
Commissioning; co-production ;mental health; peer-led service development; sustainability ;community empowerment case study

01761 438 852

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