Build relationships

What is relationship building?

The process of establishing, nurturing, and maintaining positive relationships with other people. It involves understanding different perspectives and motivations, demonstrating respect and reciprocity, and building trust and mutual understanding.

Essential for:

• All types of transformation.

Knowledge

• How to build and maintain positive relationships.
• Understanding of cultural differences.
• Understanding of the principles of positive psychology.

Skills

Able to:

• Actively listen and show interest: In the perspective of others to develop understanding of their motivations and needs.
• Communicate effectively: At all levels of the organisation.
• Model positive behaviours: Including mirroring and reciprocal reinforcement.
• Be empathetic: Seeing things from the point of view of others and play back that understanding.
• Actively network: Seeking out relationships that enable transformation.
• Act with authenticity: Being yourself, including maintaining boundaries and being constructively challenging when appropriate.
• Resolve conflicts effectively: Coalescing people around common ground.
• Focus on outcomes: Know when to compromise in the interest of the end objective.
• Act with emotional intelligence: Recognise, understand, and manage your own emotional state, and seek to understand the emotional responses of others.

Behaviours

• Reliable
• Responsive
• Positive
• Respectful
• Accountable
• Supportive 
• Collaborative
• Act with integrity
• Decisive 
• Authentic
• Empathetic
• Resilient
• Adaptable and pragmatic
• Committed to continual learning