December 2015

Delivering better local online transactional services

9 December 2015

The purpose of this document is to highlight specific opportunities to use digital tools and techniques and to exploit digital platforms to improve the ways in which citizens and businesses find information or carry out online transactions with their councils while saving public money.

Download

Transforming local services through digital

9 December 2015

The purpose of this paper is to explore the wider potential of digital tools, technologies and approaches to support ‘transformation' – that is the fundamental redesign of local services so that they deliver better outcomes, in a more targeted and timely fashion, at less cost – building on existing exemplars.

Download

Developing local digital leadership skills and capacity

9 December 2015

The purpose of this paper is to identify ways in which the leadership skills and capacity required in local government to understand and exploit digital tools and approaches effectively can best be developed and supported.

Download

Councils' role in preventing extremism

9 December 2015

Local government has a key role to play in preventing people from being drawn into terrorism.

Download

Implementing programme leadership and support for local digital

9 December 2015

The purpose of this paper is to propose a set of operating principles and to identify a small number of practical options for establishing the coordinated programme leadership and support at national, regional and local level required to drive forward the take-up of relevant digital tools, technologies and approaches across the local government sector and to tackle cross-cutting issues such as data sharing and procurement.

Download


November 2015

Making Safeguarding Personal: 2014-15 evaluation report

FREE

19 November 2015

The evaluation contributes to understanding whether the approach is working, and if so, how. It focuses both on the process and the outcomes that the approach has led to across England. It also looks at what further support would be needed to ensure consistent implementation and makes some recommendations for future work.

Download

A guide for communicating during extreme weather

17 November 2015

A good practice guide for councils communicating during periods of extreme weather.

Download

Healthy beginnings: Giving our children the best start in life

FREE

9 November 2015

Giving children a healthy start in life is one of the most important jobs councils do and we all have a duty to make sure that children, along with their mums and dads, have access to the services they need.

Download


October 2015

Managing demand and delivering differently: responses to the assessment capacity challenge

FREE

21 October 2015

This co-produced PMO briefing document sets a number of innovative approaches to managing demand – drawing on councils' experiences preparing for the cap on care costs.

Download