Local Government Association

We are the national voice of local government, working with councils to support, promote and improve

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LGA Corporate Peer Challenge, West Berkshire Council

Feedback report: 6 - 9 February 2024

HR metrics research

The LGA and CIPD are working in partnership to create an evidence base for a core set of metrics for measuring people management in local government.

Ensure accessibility

Create services or solutions designed in a way that are usable for everyone.

Prototyping

Create and test design concepts for new services or solutions.

Service blueprinting

Understand the whole service including touchpoints and supporting technology.