Local Government Association

Understand and manage your own emotional state, and the emotional responses of others.

Understand the context in which transformation is delivered, so those influences can be managed.

Establish and maintain positive relationships with people, to build trust and understanding.

Identify problems, consider options, and select that which most appropriately resolves the issue.

Choose a course of action based on a set of alternatives, to achieve the desired outcomes.

Focus on the specific end objectives of the transformation – the ‘why’ and the ‘what’.

Create and share a compelling vision that provides direction and purpose to the organisation.

Plan, allocate, and control financial resources to achieve strategic objectives.