Change management is the ability to lead and manage change initiatives to drive organisational outcomes and benefits.
What is change management?
Change management is the ability to lead and manage change initiatives to drive organisational outcomes and benefits, taking a systems thinking approach to alignment of capability, culture, structures, process, people, and technology.
Essential for:
- All types of transformation.
Capabilities
The ability to:
- facilitate organisation development
- organise and analyse change
- create change strategy and plans
- manage stakeholders
- coach people through change
- facilitate engagement
- communicate
- embed learning and development.
Related roles
- Organisation Development Manager
- Organisation Development Officer
- Business Change Manager
- Change Analyst
- Learning and Development Manager
- Learning and Development Officer
- Training Manager
- Trainer
- Communications Manager
- Communications Officer
Change management – maturity index
The index below sets out the typical change management characteristics demonstrated by councils at each stage of their transformation maturity.
Resources
- Comms Hub – communications support | Local Government Association
- Behaviour Change Leads Group (BCLG) | Local Government Association
- Workforce capacity | Local Government Association
- Workforce planning | Local Government Association
- Burke & Litwin – Organisation performance and change (exeter.ac.uk)
- The 8-Step Process for Leading Change | Dr. John Kotter (kotterinc.com)
- Kübler-Ross Change Curve – EKR Foundation
- MindTools | Home
- The Prosci ADKAR Model | Prosci
- Bridges Transition Model – William Bridges Associates (wmbridges.com)
- The NLI SCARF Assessment | NeuroLeadership Institute
- SPACES Model: The Framework for Defining Your Community’s Business Value (cmxhub.com)
- 4E Framework – The Decision Lab
- Classics in the History of Psychology – A. H. Maslow (1943) A Theory of Human Motivation (yorku.ca)
- Behavioural insights | Local Government Association
- Organisational culture and change management | Local Government Association
