Comms Hub – communications support | Local Government Association

Welcome to Comms Hub – our online resource to help you to develop and deliver more effective communications

It has never been more important for councils to communicate effectively with residents, media, partners and employees.

Whether it’s to encourage greater self-service or to promote understanding of local priorities, effective communication has the power to engage communities, challenge misconception and help your council achieve its objectives.

Here you’ll find advice and guidance on communicating some key issues facing local government and examples of best practice from across our members.

Our communications support and improvement offer

Find out more about the communications peer reviews, workshops and bespoke training that we provide.

Have any ideas for what you would like to see featured here on Comms Hub? Please get in touch.

In this section:

Accessibility requirements for public sector bodies

New regulations mean public sector organisations have a legal duty to make sure websites and apps meet accessibility requirements.

Pre-election period

Find out what you need to know about publicity during the pre-election period.

Audience segmentation – the Holy Grail for local government communicators?

Audience segmentation has always been an integral part of decision-making for commercial organisations.

Building council and place narratives

Communication stemming from a clear, compelling narrative is an effective way of sharing council and place identity, building trust and encouraging community engagement.

Climate change communications

Climate change issues have long been important topics for central government and local authorities. Local authorities are developing tangible evidence and plans for how they are tackling climate change in their areas.

Coronavirus communications support and templates

In this unprecedented time, it has never been more important for councils to communicate effectively with a wide range of stakeholders: from residents and businesses to at risk groups and employees. Things are changing hour by hour and with each change comes a new demand for complex communications about COVID-19.

COVID-19 communications

Effective communications and engagement is key to supporting and protecting residents, adjusting to new ways of living and working, rebuilding economies and managing local outbreaks.

Crisis communications – cyber attack

How do you respond to an emergency when your digital channels are down?

Devolution communications

Lessons learned in communicating devolution over recent years, including case studies from some of the English combined authorities.

Digital communications

Everything you need to know about making the most of your digital channels.

#FutureComms - building local public services for the future through modern communications

#FutureComms has been produced by the LGA, LGcommunications, Solace, and the Public Relations and Communications Association.

Heads of Communications Survey

Providing insight into the state of local government communications.

Image libraries for councils

A list of free image libraries suitable for council and local government use.

Internal communications

Our guide to helping you communicate more effectively with your employees.

New challenges, new conversations

COVID-19 has changed how we live, work and communicate with each other. During the COVID-19 crisis, local authorities rose to the challenge and engaged with their communities at an unprecedented level and pace.

New conversations 2: LGA Guide to Engagement

These are potentially daunting times for local government. Expectations are rising and budgets getting smaller. Services are better, but trust in many institutions is falling. In this context, a serious effort to involve and understand residents is more important than ever.

Comms Hub – communications support