Councils are undertaking transformation to fundamentally change their systems, processes, and skills to achieve measurable improvements in efficiency, effectiveness, and resident satisfaction. Our Transformation programme offers councils tools, resources, and support at every stage of their transformation activity, whatever service they are looking to transform.

With our new Transformation programme, we are bolstering capacity and capability in local government by offering councils:

  • support and expertise to lead transformation projects
  • data-driven tools to improve efficiency and support continuous improvement.

Learning and skills

We will be supporting councils with their transformation plans through our programme of masterclasses and workshops.

Peer support

We are offering peer support to councils through our Transformation Experts programme and our Transformation matching service. Our Transformation panels will enable officers to network, challenge and support each other through common transformation challenges.

Our Transformation programme is informed by two groups of local government officers – the Transformation Network and the Behaviour Change Leads Group (BCLG). These groups give officers valuable opportunities to learn new techniques, network, share notable practice, and hear from guest speakers.

Join our Behaviour Change Leads Group

Tools and resources

Through our Transformation and Innovation Exchange (TIEx) self-assessment tool, our Transformation Capability Framework, and our database of Transformation case studies, we will support councils to identify what works well in transformation, providing them with intelligence and resources to support successful transformation.

Contact us

If you would like further information on any aspect of our Transformation programme, please email us at [email protected]