Transformation

Councils are undertaking transformation to fundamentally change their systems, processes, and skills to achieve measurable improvements in efficiency, effectiveness, and resident satisfaction. Our Transformation programme offers councils tools, resources, and support at every stage of their transformation activity, whatever service they are looking to transform.

With our new Transformation programme, we are bolstering capacity and capability in local government by offering councils:

  • support and expertise to lead transformation projects
  • data-driven tools to improve efficiency and support continuous improvement.

Learning and skills

We will be supporting councils with their transformation plans through our programme of masterclasses and workshops.

Peer support

We are offering peer support to councils through our Transformation Experts programme and our Transformation matching service. Our Transformation panels will enable officers to network, challenge and support each other through common transformation challenges.

Our Transformation programme is informed by two groups of local government officers – the Transformation Network and the Behaviour Change Leads Group (BCLG). These groups give officers valuable opportunities to learn new techniques, network, share notable practice, and hear from guest speakers.

Join our Behaviour Change Leads Group

Tools and resources

Through our Transformation and Innovation Exchange (TIEx) self-assessment tool, our Transformation Capability Framework, and our database of Transformation case studies, we will support councils to identify what works well in transformation, providing them with intelligence and resources to support successful transformation.

Contact us

If you would like further information on any aspect of our Transformation programme, please email us at [email protected]

Decorative

Transformation Experts programme

Our Transformation Experts programme provides targeted capacity, support and guidance to help other local authorities to deliver transformation via a cohort of experienced, skilled and qualified experts from those councils who are further along in their transformation activities.

Decorative

Transformation matching service

Our transformation matching service seeks to match councils who wish to learn from what good looks like in other councils’ transformation activities.

Decorative

Transformation workshops

Our Transformation workshop series are open to all councils in England to participate in a unique development opportunity to learn from tried, tested, and successful transformation projects, delivered by councils and the LGA, which have implemented innovative practices that have resulted in evidenced efficiency savings and service improvements.

Decorative

Transformation masterclasses

Our virtual Transformation masterclasses will bring together council officers from across England to share ideas and solutions on the transformation of local government service delivery.

Decorative

Behaviour Change Leads Group (BCLG)

Join our Behaviour Change Leads Group – a network of council officers working in behaviour change who meet to discuss developments in the behavioural insights landscape. Learn new techniques, network, and hear from guest speakers about new trials, results and notable practice.

Decorative

Transformation panels

Our transformation panels will provide a safe space, framework and process for small groups of council officers to share, challenge learning, practice and to help inform the next stage of their transformation strategies and policy implementation processes.

Highlighted pages

Transformation Innovation Exchange (TIEx)

​​​​​​​This self-assessment maturity tool can help councils to consider their improvement journey, where they are, what their priorities are and where they want to get to.

Transformation Capability Framework

Our Transformation Capability Framework will look to establish what works well and ‘what good looks like’ in relation to transformation activity across different types of council.