Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Your search returned 742 results

Using behavioural insights to redesign and rethink council tax registration - Dacorum Borough Council

Dacorum Borough Council moved its Council Tax registration process from paper-based to online, and in the process used behavioural insights to redesign the layout and wording of the applications.

Efficiency and income generation

Using behavioural insights to encourage channel shift among Blue Badge holders - Essex County Council

Essex County Council processed the vast majority of Blue Badge renewals in paper, causing significant additional cost compared to online renewals. By using behavioural insights and making small changes to the renewal letter, the number of paper renewals was reduced by almost one-fifth.

Efficiency and income generation

Delivering adult services differently - Royal Borough of Windsor and Maidenhead

The Royal Borough’s ambition, and challenge, is to continue to deliver effective and sustainable adult social care services, which meet residents’ needs, against a backdrop of diminishing financial resources.

Delivering children’s services differently - Royal Borough of Windsor and Maidenhead

The Royal Borough’s ambition, and challenge, is to continue to deliver integrated health, early help and specialist safeguarding services, which meet residents’ needs, against a backdrop of diminishing financial resources.

Work Place Parking Levy - Nottingham City Council

Nottingham has introduced a work place parking levy through the powers granted to them by the Transport Act 2000.

Funding certainty for Greater Manchester - Transport for Greater Manchester

Manchester has fostered developer confidence in the infrastructure which has improved investor confidence in the city. This has been achieved whilst delivering a capital programme focused on the city’s transport needs and tackling congestion.

Lane rental - Kent County Council

Kent has trialled the concept of lane rental to reduce the amount of time taken by roadworks on important roads.

Promoting bus travel - Brighton & Hove City Council

Brighton & Hove City Council has been at the forefront of bus prioritisation for many years. Brighton has an extensive bus network with 20km of bus lanes used by 3000 buses a day. The council has had the ability to enforce them through CCTV and fixed penalty notices since 2005.

Using Big Data to reduce congestion - Northamptonshire County Council

Based on ideas generated by local government, the Government launched the Total Transport initiative in 2015.

A personalised approach to quality assuring care and support - Surrey County Council

Surrey County Council has a quality assurance team of 4.5 quality assurance managers who undertake monitoring visits to care homes, home care providers and supported living schemes.

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Action is needed to ensure the safety of young people in youth offending institutions and secure training centres… https://t.co/UFKk9AwGUM

1 hour ago