COVID-19 communications

Following the initial response phase, councils are now adjusting to life with COVID-19. Effective communications and engagement is key to supporting and protecting residents, adjusting to new ways of living and working, rebuilding economies and managing local outbreaks

This practical resource is intended to support councils to plan for and think strategically about communications and engagement during the COVID-19 pandemic. It provides practical guidance and advice, building on the lessons learned since March 2020.

Here, you’ll find materials covering a wide range of topics – from developing a plan internally and prioritising activity, to planning for local outbreaks. We consider how councils have come to the fore as leaders of place with increasing levels of trust in local authorities, how we can capitalise on a revitalised relationship with residents and engage them in planning for what our communities might look like in the future.