Local Government Association

We are the national voice of local government, working with councils to support, promote and improve

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HICM: Case studies

These case studies show how local systems are putting the High Impact Change Model into practice to improve intermediate care, strengthen partnership working and support people to recover, regain independence and return home safely.

Service blueprinting

Understand the whole service including touchpoints and supporting technology.

Persona development

Create detailed representations of the users of a service or solution.

Design thinking

Take a human centred approach to the design of services or solutions.

Better Care Fund Support Programme blogs

A series of blogs authored by the Better Care Fund Support Programme team and their sector improvement partners and aimed at health and care leads which focus on the challenges and opportunities facing the sector.