As local government moves wholesale towards digital operating models, it is essential that IT itself is not a barrier to business change, service transformation or to shared service initiatives.
Collectively, local government spends around £2 billion per annum on IT, with £1 billion of this spent on sourcing and supporting software applications. This sum does not reflect the total financial influence that new technology and digital services can have across all budget headings. Councils must also be able to demonstrate best value for money from IT investment, not only in unit costs (where these are measurable), but in terms of the contribution that technology can make to solving the big challenges councils and communities face.
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