LGA responds to Ombudsman report on complaints 2018-19

Cllr Peter Fleming, Chairman of the Local Government Association’s Improvement and Innovation Board, responds to to the Local Government & Social Care Ombudsman ‘Review of local government complaints 2018-19.


“Councils are one of the most trusted parts of the public sector with this report showing they accepted 99.4 per cent of Ombudsman recommendations to resolve complaints.

“The report also demonstrates councils’ openness to Ombudsman recommendations, with an increase of cases where authorities have offered a suitable remedy during the local complaints process.

“However, increased demand on council services and ongoing central government funding cuts are combining to push councils to the limit.

“With councils facing an overall funding gap of £8 billion by 2025, it is vital the Prime Minister uses the forthcoming Spending Review to provide funding for councils to provide care for our elderly and disabled, protect children, build homes and secure the future of local services.”

Notes to editors

  • Councils in England face an overall funding gap of £8 billion by 2025. The LGA’s #CouncilsCan campaign calls on the new Prime Minister to ensure the forthcoming Spending Review secures the future of vital local services and the long-term financial sustainability of councils. Visit our campaign page for more information.