Connected Customers’ project

North Warwickshire Borough Council (NWBC) and Nuneaton and Bedworth Borough Council (NBBC) have been working together for a number of years on website design and content to reduce duplication and help share cost, ideas and skills. This case study forms part of our digital experts resource.

Digitalisation

The two councils also use the same customer relationship management (CRM) system and work together on wider customer access initiatives as part of the Warwickshire Direct Partnership.

In common with other local authorities these two councils are aiming to minimise costs and improve services by progressing towards a more efficient and customer focused approach. For example, NWBC's customer access strategy revolves around the following vision:

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