Customers keen to self-serve

A project to put in place a new online service for revenues and benefits customers. Functions will include allowing customers to apply for single person council tax discount, housing benefits and notifying the council of a change in circumstances

Digitalisation

Download the case study: Customers keen to self-serve

You can hear more from key people involved in the project via the videos below:

Neil Turner, Director of Transformation and Resources, Lichfield District Council:

Pat Leybourne, Head of Customer Services, Revenues and Benefits, Lichfield District Council:

Nicola Begley, Income Manager responsible for Revenues and Martin Hunt, Assessment Manager — Benefits, Lichfield District Council: