Driving self-service in revenues and benefits

A project to introduce, promote and expand an online portal for businesses, residents and landlords to view at a variety of revenues and benefits information.

Digitalisation

Download the case study: Driving self-service in revenues and benefits

You can hear more from key people involved in the project via the videos below:

Donna Beechener, Revenues and Benefits Manager, Simon Pipe, Customer and Media Services Manager, James Straw, Senior Manager (Benefits), Harlow Council:

 

Toby Bowler, IT Systems Administrator and Project Officer and Gayle Bishop, Revenues and Benefits Officer, Harlow Council:

Donna Bouzidi, former Revenues and Benefits Officer, Harlow Council: