Neighbouring councils Lancaster City, Preston City and Fylde Borough are committed to creating truly digital local public services, fit for the 21st century, that put citizens first, give them easy access to the services they use most and join up public services on their behalf. This case study forms part of our digital experts resource.
This joint Digital Experts project aimed to create a ‘digital contact centre', with a single sign-on, giving residents access to a self-service ‘one-stop-shop' portal containing all the information and services relevant to them based on their post code.
Videos
Ian Jackson - Web and e-Marketing Officer - Lancaster City Council
Ian talks about Lancaster City Council's approach to digital.
Ian Heslop - Digital and Web Manager - Preston City Council
Ian talks about Preston's approach to digital.
Ross McKelvie - ICT Projects Development Officer - Fylde Borough Council
Peter Kerry - Contact Centre Manager - Preston City Council