By redesigning reminder notices to 1,000 residents with unpaid council tax, Wigan Metropolitan Borough Council increased early payments received by 10 per cent. This case study forms part of our demand management, Council tax and benefits, resource.
Applying this approach to all residents could prevent over 700 cases going to the bailiffs, equating to an increase in earlier cash flow of £590,000 over the course of a year.
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Cllr Keith Cunliffe, Portfolio holder for Adult & Social Care, Wigan Council
Cllr Cunliffe discusses Wigan Council's asset-based approach to developing community capacity and managing long-term demand for council services.
Nicola Rigby, Consultation and Engagement Manager, Wigan Metropolitan Borough Council
Nicola Rigby talks about the importance of engaging with residents to transform services and embed culture change.