Transforming the customer experience in SEND

Developing an optional checklist and online application for people applying for an Education Health and Care Needs Assessment. This will include improving web content and producing a video to sits alongside these forms

Digitalisation

Case study

Download the case study: Transforming the customer experience in SEND

You can hear more from key people involved in the project via the videos below:

Helen Johns, Head of Inclusion and SEN, West Sussex County Council

 

Sarah Bullard and Laura Goman, Customer Experience Team, West Sussex County Council

 

Amy Coe and Jo Hill, Special Educational Needs Assessment Team, West Sussex County Council

 

Bob Lanzer, Cabinet Member for Corporate Relations, West Sussex County Council: