Faced with an ageing population and increasing constraints on their finances, the City of Westminster, the London Borough of Hammersmith and Fulham and the Royal Borough of Kensington and Chelsea (the Tri-borough) are shifting away from traditional adult social care provision towards a model that encourages independence and supports people to remain in their homes and in communities for longer. This case study forms part of our digital experts resource.
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Their Digital Experts project, which is still underway, has focused on enhancing an already existing but basic mobile app to allow staff on the move to securely view case documents and add or amend case notes on the Frameworki case management system.
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