Salford City Council has been selected as lead partner for the Digital Inclusion Triage Tool's beta phase. This follows the alpha phase of the tool’s design led by the London Borough of Havering as part of the LGA's Digital Path.
Salford City Council has been selected as lead partner in the beta phase of the development of the Digital Inclusion Triage Tool. Their successful application for lead partner will see them work with the tool’s designers to implement and test the tool locally and support a network of associate partners in its adoption and implementation.
The Triage Tool is designed to combat the complex challenges local authorities and their partners face in communicating and referring people to appropriate opportunities, services and resources. The tool establishes a self-referral pathway, removing barriers for people to access services and local area information they need, whilst also providing a dedicated environment for front-line service staff to conduct signposting and referrals.
Salford City Council are undertaking a period of co-design with designers, Mortar, to integrate the Triage Tool into their Better Off, Early Help and Neighbourhood workstreams.
As lead partner, Salford City Council will ensure that the development of the tool benefits from a highly experienced team of Digital Inclusion experts. The team has had great success in the digital transformation of its services and the implementation of digital tools and products across its Digital Everyone network.
The Digital Inclusion Triage Tool has been designed and developed by Mortar as an LGA backed solution to offer local authorities, their partners and front-line services a dynamic platform to design and implement triage pathways and more effective methods of directory navigation and management. The alpha phase of the tool’s design was a successful LGA Digital Pathfinders Programme project led by London Borough of Havering. The beta phase of the Triage Tool’s development will now create the flexible and dynamic framework, assets and resources for the tool’s effective and affordable expansion into other local authorities.
The Director of the project co-designer company, Mortar, commented:
Intelligent, dynamic and flexible triage tools present huge advances in the accessibility of local area information and services. Mortar is delighted to lead in the design and development of these tools, furthering our commitment to user-led design and the digital transformation of public sector services.
Over the course of the year, the LGA will be supporting Salford City Council in its work with Mortar on the development of the tool. Associate partners will be announced in due course and together the network of partners will be publishing discovery notes, sharing the tool’s service pattern, and organising a series of show and tell events over the course of the year.
For more information about these activities and to be kept informed of the project and the tool’s developments, please contact Grace Perks, Programme Support Coordinator, Cyber, Digital & Technology at the Local Government Association: [email protected]