This project aimed to develop a system where potholes could be reported by residents. The technology will allow the pothole to be located using mapping technology and allow the customer to track progress in fixing the defect. This forms part of our Digital Channel Shift Programme.
Read the case study: Focusing on potholes to accelerate channel shift
You can hear more from key people involved in the project via the videos below:
Neil Rodgers, Corporate Director Regeneration & Economic Growth, Wakefield Council
Sarah Morgan, Business Change Manager, Planning, Transportation & Highways, Wakefield Council
Donna Hodgson, Network Manager, Planning, Transportation & Highways, Wakefield Council
Paul Taylor, Senior Project Manager, Corporate Projects & Programmes, Wakefield Council
Andy Bramall, Performance and Development, Planning, Transportation & Highways, Wakefield Council