Welcome to the LGA AI use case bank, which has been compiled to inform and empower local councils in their exploration of Artificial Intelligence (AI) solutions.
Building on the findings of our recent AI survey, which highlighted the need for practical examples, this bank showcases the diverse ways local authorities are leveraging AI.
Within this collection, you'll discover a spectrum of AI adoption, ranging from utilising AI assistants to streamline back-office tasks to pioneering the implementation of bespoke Large Language Models (LLMs). These real-world use cases exemplify the innovative spirit driving advancements in local government service delivery.
Whether your council is at the outset of its AI exploration or seeking to expand its existing capabilities, this bank offers a wealth of valuable insights and best practices to support your organisation's AI journey.
Case studies are available in a drop down menu after the interactive map.
Interactive map of case studies
Below is our interactive map containing our case studies, which can be filtered by area and subject.
If your council is adopting or implementing AI and would like to be featured on our use case bank, please contact Tom Hindmarch.
Barnsley Council, through a strategic partnership with Microsoft, have implemented Microsoft Copilot on a large scale.
Birmingham City Council established the ‘Foundry’ to accelerate digital transformation and help the council close its budget gap whilst building digital skills and capability.
Dorset Council, with funding from the Digitising Social Care Programme, are piloting the use of innovative acoustic monitoring in care homes across the whole of the Dorset Integrated Care System.
Hertfordshire County Council, technology company Robotiz3d and academics at the University of Liverpool have successfully developed an innovative AI-powered solution for road maintenance.
Kingston Council has piloted an AI-powered solution aiming to streamline the process of writing case notes and assessments, freeing up valuable time for social workers to focus on direct client care.
Newham Council and the University of East London have forged a strategic partnership to establish a UK-based centre dedicated to pioneering AI research, training and solutions for the public sector.
Peterborough City Council has developed an innovative artificial intelligence (AI) assistant, 'Hey Geraldine', designed to support social workers and social care staff.
Tunbridge Wells Borough Council are transforming The Amelia Scott cultural hub into a centre of digital innovation, with a focus on enhancing visitor engagement and artifact preservation. They have placed artificial intelligence at the heart of their strategy.
In 2022 West Oxfordshire and Cotswold District Councils were awarded continuous funding from the PropTech Engagement Fund. They were awarded the funding to explore improvement to the back office functionality to enhance the submitting, processing and analysing of representations gathered through consultation.
Wigan Council's adult social care team, in partnership with Agilisys Transform, has co-developed a suite of AI-powered tools designed to streamline back-office processes and enhance the efficiency of social care delivery.