Person-centred care

Services and the system are designed around the individual and the outcomes important to them, and developed with people who use or provide services and their communities.


National Voices defined person-centred care through a series of I statements, which set out a person's expectations of good coordinated care; these can be used to frame the partnership between professionals and those using health and care services (see link below)

The Health Foundation has identified a framework that comprises four principles of person-centred care:

  • affording people dignity, compassion and respect
  • offering coordinated care, support or treatment
  • offering personalised care, support or treatment
  • supporting people to recognise and develop their own strengths and abilities to enable them to live an independent and fulfilling life.

Statutory duties

Frequently asked questions

What does person centred care look like?

  • It ensures services treat people with dignity and are personalised to their needs, and are based on a single system-wide assessment of the needs of the whole population
  • It gives citizens greater choice and control of services and support, including encouraging the use of a personal budget for health and social care.

Case studies and examples

LGA support and resources

Selected tools and resources from our partners