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This Easy Read document was originally produced by ongo homes.
You can download the original Easy Read tenancy agreement at the foot of this page.
This leaflet in your language
Jeśli chcesz tę ulotkę w języku polskim, zadzwoń na 01724 279900 (Polish)
Jei nortum te šio lapelio, savo kalbą, susisiekite su mumis 01724 279900 (Lithuanian)
Ja v laties šo instrukciju sav valod , l dzu, zvaniet mums uz 01724 279900 (Latvian)
Se você gostaria deste folheto na sua língua, por favor ligue para 01724 279900 (Portuguese)
আপনার ভাষায় এই লিফলেটটি চাইলে, কল করুন 01724 279900 (Bangla)
إذا كنت ترغب في الحصول على هذه النشرة بلغتك، اتصل بن 01724 27900 (Arabic)
如果您需要您語言版本的傳單，請致電 01724 279900 (Chinese)
Your tenancy starts on:
If you’re going to be away for more than 28 days, you need to let us know, (see the ‘people who can help page’ for more)
You’ll need to sign to let us know that you’ve understood this guide.
................................ ..........................
Tenant Lettings Officer
Welcome to your new home
The amount of rent you'll have to pay is £xx.xx
This is how you’ll pay your rent:
Paid direct to Ongo Homes from your Universal Credit
You are responsible for paying your gas/electric and water
You will be informed every year of any increases to your rent
You are responsible for arranging insurance for your own belonging
If you have to pay for any extra charges, they’ll be attached here.
Rent: £xx.xx
Service Charges: £xx.xx
Total Weekly Rent: £xx.xx
Paying your bills
- You need to keep your home clean and tidy outside - make sure your bins are emptied - take care of your garden/ balcony/patio
- Anyone working for Ongo will carry an I.D badge, and this includes people coming to do your repairs. Always ask to see it.
- You should always let Ongo staff in to do repairs.
- You should ask us if want to keep a pet.
We will fix your:
- roof, walls and doors, chimneys, window frames (but not glass)
- any garages or sheds we’ve built
- ceilings
- skirting boards
- drains and gutters.
We will keep in good working order your:
- water, gas, electricity and heating
- kitchen and bathroom fittings installed by us
When you want to move
- When you want to move out you’ll need to fill in a form giving us 28 days notice.
- Call 01724 279900 to request one.
- You need to return all keys and fobs
Looking after your home
You need to leave your home
- clean and tidy (we’ll do an inspection to check)
- make sure you take all your belongings and rubbish.
Being a good neighbour
- do not play loud music or have your television or radio loud, especially at night
- you are responsible for your pets
- if you have a problem with a neighbour, contact someone on your ‘who to help’ list
- do not be abusive to people
- you are responsible for your visitors
- do not park on footpaths.
Following the rules
- If you don't follow the rules, we will try to help.
- We will discuss the problem and what you need to do to make it better
- We will agree a date with you to solve the problem by
- If we are unable to solve the problem together, you may be asked to leave your home.
Contact
Ongo Customer Service Centre, Call 01724 2790
Contact us if you have a question about your home, neighbours, money, repairs or if you have any problems.