This chapter outlines the Government’s vision for a non-stigmatising, welcoming family help service based in local communities that ensures that every child and family who needs it will have access to high-quality help no matter where they live. This will form part of wider support provided by universal, community and specialist services and will work with health visitors, schools, adult mental health teams and family hubs.
Family Help, in this vision, removes the distinction between targeted early help and child in need to reduce multiple referrals and assessments as family situations change. The intention is to use a skilled, multi-disciplinary workforce so that the needs of children and families can be met in one place. It will be driven by local and national join up of policies and funding.
Family Help workers will prioritise seeking out family and friend networks to support parents and children, offering family group decision-making as standard practice in the early stages of working with a family and using resources creatively to overcome financial barriers to supporting children at home. It would continue if there were child protection concerns, working alongside an expert-led multi-agency response.
The strategy proposes testing the operationalisation of the Family Help vision through up to 12 Families First for Children Pathfinder areas, supported by £45 million of investment. These pathfinders will also test reforms to child protection and family networks, to identify how the reforms work together and how they work in areas with different characteristics. Local areas will receive support and funding to deliver the reforms, which will be co-designed by working with children and families, the council, schools, police, health and other partners.
The strategy also commits to working across government to simplify funding, streamline reporting requirements and evaluating the impact of this. Pathfinder areas will be used to test the alignment of Supporting Families and Reducing Parental Conflict Programme funding. DfE will also work closely with DLUHC on the Supporting Families Programme and include a focus on Family Help as part of the Child Protection Ministerial Group to ensure cross-government oversight and accountability for local support systems.
To help build a skilled and effective workforce, the Government will consult on enabling a broader range of practitioners to be “case-holders” for children in need and their families. This will enable, for example, a family support worker or domestic abuse practitioner to case hold if that best meets the needs of the child(ren) and their family.
By Summer 2024, a Knowledge and Skills Statement for Family Help Workers will be published to set out a common framework of skills and to demonstrate value and confidence in Family Help workers. This will be informed by a workforce survey of current family support workers, launching in Autumn 2023, which will also help to improve understanding of the current workforce.
The DfE commits to working with Ofsted and other inspectorates to ensure inspection sets a focus on families receiving high-quality, evidenced-based help, and that the voice of children and families is central to the inspection of monitoring of family help services.
A consultation on Working Together to Safeguard Children will take place in Spring 2023. This will include consideration of how to include a stronger focus on support for children with a disability.
Pathfinder areas will help to demonstrate how different ways of working can build culturally competent practice, while all research commissioned by DfE on family support will include a specific focus on the experience of children and families form ethnic minority backgrounds.
The strategy notes that social workers should be better able to respond to the needs of families facing material deprivation, and states that the DfE will work with the Department for Work and Pensions to improve social workers’ ability to use local welfare support for families. The Children’s Social Care National Framework will also look at poverty aware practice.
LGA view
We welcome the commitment to ensuring that children, young people and families can access high-quality help when they need it, in their communities. This is key to enabling children to thrive, as well as to ensuring that as far as possible, problems in families’ lives can be dealt with early and well before they reach crisis point.
It is positive that the intention is to pilot new approaches to supporting families. While we recognise the need for reform to ensure the children’s social care system can effectively meet the needs of children and families now and in the future, we must also recognise that there is much good practice already taking place which new ways of working can learn from and build upon. We will do children and families, as well as those working in the system, a disservice if we fail to build on what is already working and instead introduce untested reforms that may not deliver as hoped, or for which there may be unintended consequences.
Pathfinders will need to take place in a range of areas, with a range of characteristics. Reassurance that reforms will work for all children and families, regardless of their backgrounds or characteristics, will only come from careful testing across a range of circumstances. They will also need to take into account the different stages that different councils are in with regard to other reforms, such as some areas being part of the ongoing family hub pilots.
Furthermore, this new vision draws in the workforce from a range of areas, some of whom have already been coping with significant change in how they work including as a result of the pandemic and as new ways of working have come in such as through family hubs in some areas. There is already a significant challenge in recruiting and retaining staff across much of the public sector workforce (for example, we recently called for an ambitious plan to increase the number of health visitors following a 40 per cent fall in numbers since 2015) so key to the success of reforms will be appropriately supporting staff through this change and co-creating the new model.
We have considerable concerns about the funding arrangements for this approach. The Care Review was clear that more investment would be needed to improve early help across the country, and the Government’s response agrees with this. However, the implementation strategy indicates that a significant amount of the new funding will be focussed on pathfinder areas. If the Government truly recognises the scale of the challenge facing children’s services in England, for which the Care Review laid out significant evidence, it must also acknowledge that every council needs additional financial support to start rebuilding child and family support services to meet need. Children in non-pathfinder areas should not be made to wait.
We welcome the commitment to simplify funding streams across government, and hope that this will go beyond the two funds identified. Councils consistently report the challenge of being asked to bid for multiple funding opportunities, which takes time and money and can result in short-term approaches, rather than being funded to deliver the services children need.
We welcome work to ensure a stronger focus on supporting children with disabilities through the Working Together consultation and the Law Commission review of legislation. This will be a helpful starting point in ensuring that children receive the support they need and we hope it will be a starting point for further changes, working with schools and the NHS. It will be important to link this work with ongoing reforms to provision for children with SEND as set out in the SEND Green Paper.
The strategy is right to highlight the challenges in supporting families facing material deprivation, however it is disappointingly quiet on the impact of poverty on children and families and how we can prevent families reaching financial crisis earlier. Given the clear evidence on the link between deprivation and contact with children’s social care, addressing this is vital if we are to prevent more families requiring support in the first place. This is becoming ever more important with evidence showing that less well-off families with children are being more significantly impacted by cost-of-living pressures. There is a range of ways in which we can strengthen the financial safety net more broadly, including:
- Ensuring that the mainstream benefits system (rather than emergency local welfare support) provides the principal form of support for low-income households, including work to increase the supply of affordable social and private rental properties.
- Putting the Household Support Fund on a permanent footing to allow councils to put in place effective support and referral pathways .
- Enabling councils to use limited resources, including the Household Support Fund, to strengthen financial resilience where possible.
- Developing a cross-government approach to addressing the cost-of-living crisis, mirroring approaches taken in councils and the LGA, to consider the variety of ways in which services can support children and families including through housing, health and education.