Local Government Association

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HICM: Intermediate Care: Hertfordshire

Overview

Hertfordshire County Council had previously sought to embed a reablement ethos in care provision by placing occupational therapists (OTs) within generic teams, largely managed by social work qualified managers. This approach had delivered limited progress, and the expected benefits did not fully materialise. The Council therefore decided to take a new approach, creating a dedicated Enablement Team.

Action

Case Study

HICM: Intermediate Care: Leeds

Overview

The HomeFirst Programme was established in 2022 with the primary aim to improve outcomes for Leeds residents accessing intermediate care, to improve staff experience and to make better use of our collective resources.

Action

The programme was made up of 5 independent projects, all relying on strong working relationships across system partners, including third-sector organisations.

Case Study

2026 Local Government Apprentice of the Year winner - Leena Futter

The 2026 Local Government Apprentice of the Year winner - Leena Futter - began her journey in local government in October 2022 as a casual Recreational Assistant. This led on to her first apprenticeship opportunity as a Leisure and Fitness Apprentice. In September 2025, Leena then took a bold step into her current role as a Corporate Project Administrator Apprentice at Borough Council of Kings Lynn and West Norfolk and is now undertaking her second apprenticeship, level 3 Business Administrator.

Case Study

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Recruitment and retention resource – Skill shortage areas

The LGA has created a recruitment toolkit that brings together resources and useful information to support councils recruit and retain roles in skill shortage areas. We have updated the recruitment resource using feedback from councils who attendee talent transformation workshops.

National Care Leaver Asks

National Care Leavers week provides a vital opportunity to acknowledge the success and achievements of care leavers, whilst also raising awareness of the ongoing challenges our young people face as they transition from care.

Integrated Community Teams: a data-driven approach to moving the dial

In March 2024, Caroline Williams, Director of Adult Social Services (DASS), and Alex Robertson, Managing Partner, Consortium24 LLP, working with system partners, presented their data-driven approach to coordinated proactive and preventative care, to the International Technology Enabled Care Conference in Birmingham. This approach is currently being implemented in Warrington.