As well as direct relationships between councils and the community, high levels of trust can also benefit relations between different groups within the community.
When engaging the public, local authorities want to hear from residents who reflect the full perspectives, knowledge and identities of their communities.
The LGA has been tracking the reputation of local government for 10 years. Every four months, 1,000 people tell us what they think about their local area and its council.
Basildon Borough Council (BBC) has achieved some impressive work during the last 18 months and has been able to adapt well to the challenges posed by COVID-19.
Having a councillor development strategy in place is vital for ensuring that councillors are equipped to understand and fulfil their roles and responsibilities to the best of their ability.
