Local Government Association

We are the national voice of local government, working with councils to support, promote and improve

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HICM: Intermediate Care: Hertfordshire

Overview

Hertfordshire County Council had previously sought to embed a reablement ethos in care provision by placing occupational therapists (OTs) within generic teams, largely managed by social work qualified managers. This approach had delivered limited progress, and the expected benefits did not fully materialise. The Council therefore decided to take a new approach, creating a dedicated Enablement Team.

Action

Case Study

HICM: Intermediate Care: Leeds

Overview

The HomeFirst Programme was established in 2022 with the primary aim to improve outcomes for Leeds residents accessing intermediate care, to improve staff experience and to make better use of our collective resources.

Action

The programme was made up of 5 independent projects, all relying on strong working relationships across system partners, including third-sector organisations.

Case Study

2026 Local Government Apprentice of the Year winner - Leena Futter

The 2026 Local Government Apprentice of the Year winner - Leena Futter - began her journey in local government in October 2022 as a casual Recreational Assistant. This led on to her first apprenticeship opportunity as a Leisure and Fitness Apprentice. In September 2025, Leena then took a bold step into her current role as a Corporate Project Administrator Apprentice at Borough Council of Kings Lynn and West Norfolk and is now undertaking her second apprenticeship, level 3 Business Administrator.

Case Study

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Demand management

Councils are facing unprecedented cuts to funding and increasing demand on services. This resource provides insight and tools to manage demand effectively.

Community action

The LGA is working to support councils to better engage their communities in the design and delivery of services - something we are calling community action.

LG Inform (data benchmarking)

LG Inform brings together a range of key performance contextual and financial data for authorities, in an online tool.

What does 'good' look like?

There is no ‘one size fits all’ approach to internal communications, but there are things that make success more likely.

LGA Independent Group

The LGA Independent Group represents councillors in England and Wales who are Independent, Plaid Cymru or from smaller parties. We provide our members with a voice at the national level and work within the cross-party Local Government Association (LGA) to ensure that the values and interests of our members are represented. We work within the LGA to shape its policy work as well as parliamentary briefings and press work. We also work with the LGA to advise on and provide improvement support, mentoring, training, and events with our network of member peers.