Local Government Association

We are the national voice of local government, working with councils to support, promote and improve

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HICM: Intermediate Care: Hertfordshire

Overview

Hertfordshire County Council had previously sought to embed a reablement ethos in care provision by placing occupational therapists (OTs) within generic teams, largely managed by social work qualified managers. This approach had delivered limited progress, and the expected benefits did not fully materialise. The Council therefore decided to take a new approach, creating a dedicated Enablement Team.

Action

Case Study

HICM: Intermediate Care: Leeds

Overview

The HomeFirst Programme was established in 2022 with the primary aim to improve outcomes for Leeds residents accessing intermediate care, to improve staff experience and to make better use of our collective resources.

Action

The programme was made up of 5 independent projects, all relying on strong working relationships across system partners, including third-sector organisations.

Case Study

2026 Local Government Apprentice of the Year winner - Leena Futter

The 2026 Local Government Apprentice of the Year winner - Leena Futter - began her journey in local government in October 2022 as a casual Recreational Assistant. This led on to her first apprenticeship opportunity as a Leisure and Fitness Apprentice. In September 2025, Leena then took a bold step into her current role as a Corporate Project Administrator Apprentice at Borough Council of Kings Lynn and West Norfolk and is now undertaking her second apprenticeship, level 3 Business Administrator.

Case Study

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5. Implications for future improvement support

We have learnt that while individual, short term support initiatives can be highly valuable to health and social care systems, lasting improvement depends on systems that learn, adapt and grow over time. The following joint partner proposals focus on embedding improvement into daily practice, ensuring that better outcomes are achieved continuously.

4. Insights and learning from the BCF Support Programme 2023-25

This section shares key insights and learning gained from the delivery of the Support Programme. It reflects on what worked well, the conditions that enabled progress and the challenges encountered and resolved. The aim is to support continuous improvement by informing future practice both within participating systems and more broadly across the sector.

2. Approach to improvement support

The Better Care Fund Support Programme 2023-25 developed an efficient, transparent and cost-effective method of delivering, quality assuring and evaluating improvement support, and introducing expert input judiciously.

Making the new Growth and Skills levy work for local government and local economies

Local government – councils and mayoral authorities – plays a key role as place leaders for their communities and their economies, coordinating activity across communities, places, businesses and wider stakeholders. The LGA has consistently called for a root and branch review of the Apprenticeship Levy, as councils and mayoral authorities felt it was too restrictive, and iterative changes had complicated the Levy’s use further.

Pathways to Planning

We recruit high achieving graduates into successful careers in the built environment.

LG Inform app

Easy access to key data about your council and how it compares to others.