Local Government Association

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HICM: Intermediate Care: Hertfordshire

Overview

Hertfordshire County Council had previously sought to embed a reablement ethos in care provision by placing occupational therapists (OTs) within generic teams, largely managed by social work qualified managers. This approach had delivered limited progress, and the expected benefits did not fully materialise. The Council therefore decided to take a new approach, creating a dedicated Enablement Team.

Action

Case Study

HICM: Intermediate Care: Leeds

Overview

The HomeFirst Programme was established in 2022 with the primary aim to improve outcomes for Leeds residents accessing intermediate care, to improve staff experience and to make better use of our collective resources.

Action

The programme was made up of 5 independent projects, all relying on strong working relationships across system partners, including third-sector organisations.

Case Study

2026 Local Government Apprentice of the Year winner - Leena Futter

The 2026 Local Government Apprentice of the Year winner - Leena Futter - began her journey in local government in October 2022 as a casual Recreational Assistant. This led on to her first apprenticeship opportunity as a Leisure and Fitness Apprentice. In September 2025, Leena then took a bold step into her current role as a Corporate Project Administrator Apprentice at Borough Council of Kings Lynn and West Norfolk and is now undertaking her second apprenticeship, level 3 Business Administrator.

Case Study

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High Impact Change 7: Embrace AI to improve system-wide decision-making

Systems are beginning to harness artificial intelligence and automation to support decision-making at all levels. There is a clear strategy and ethical framework to ensure these tools are used responsibly, augmenting professional judgement and not replacing it. By analysing large volumes of data across the system, AI can help spot issues earlier, predict future needs, and personalise support. The aim is to provide more proactive, preventative care.