City of York Council has introduced a “Quickwins” Energy Efficiency Support Service to support its tenants with improving the energy efficiency of their homes and reducing the cost of fuel bills.
Summary
City of York Council has introduced a “Quickwins” Energy Efficiency Support Service to support its tenants with improving the energy efficiency of their homes and reducing the cost of fuel bills. During its operation the scheme has subsequently been involved in a more strategic role, being used to inform the design and rationale of schemes within the council’s developing retrofit programme as well as capital programme works.
Introduction
Following a modelling exercise of Council Housing Stock looking at Energy Performance Certificate (EPC) results, around 300 properties were found to be within 1 or 2 SAP points of a C rating. Consideration was given as to how these properties could be raised to a C level and support the tenants in staying warmer and reducing fuel bills.
Housing Revenue Account funding of £60,000 was allocated to fund members of staff to act as a handyperson and provide an admin resource to take appointments and co-ordinate with tenants, van hire and materials to enable a handyperson to visit a property, assess and install any required minor measures which might improve energy efficiency, offer advice to the tenant to reduce heating bills and identify larger, complex measures or repairs which need to be referred to the council’s Building Maintenance Team for action.
Rationale
The project was approved for a trial run for six months, ending 31 March 2023. The staff and resources were based as part of the council’s existing Prevention Services Team to share expertise and their operating model as well as support and sharing resources. Day to day management of the project is undertaken by this team’s manager but work was guided by the Council’s Housing Energy Efficiency Programme Manager.
Initially, approximately 300 council properties with an EPC rating of a high D were contacted by letter and offered an appointment. It was hoped that the small increase in the SAP rating brought about by the installation of minor measures would raise future EPCs to a C. To date 60 properties have contacted the Council to make an appointment, have received an inspection and had works undertaken where necessary via this referral route.
Works carried out on site, at the time of visit, include draught proofing of doors, windows, loft hatch insulation; swapping existing light bulbs for energy efficient alternatives; radiator bleeding etc. A note of thermostatic radiator valves and existing loft insulation depth is also recorded. A simple energy saving guidance note is also left. The most required measure identified during surveys is the replacement of light bulbs with more energy efficient ones.
Advice is also given to the tenant on saving energy and on using heating and radiator controls and ventilation measures correctly.
Design and planning of the project was used as an effective training and development role for a Student Graduate Placement during the late summer of 2022.
Establishment
Member support for the project was obtained from the Executive Member for who was one of the original architects of the project.
A skilled operative was recruited on a temporary basis, using the existing prevention officer posts within the council’s Prevention Service as a template.
A suitable vehicle was leased for the duration of the project and a supply chain of relevant materials likely to be required was established with the council’s existing building materials supplier. In addition to the purchase of equipment to fit the measures identified, some more specialist equipment such as a non-contact voltage detector to see whether power is running to light fittings where existing bulbs are not working, and a digital thermostat to measure temperature drops around doors and windows to help with identifying thermal leaks and draughts as well as demonstrating improvement once works have been completed, were also purchased.
A record of measures installed, cost of measure and predicted savings in Kwh, CO² and financially are recorded.
An initial target of 250 visits was set.
Operation
During operation, it became apparent that there was scope to use the service in a more strategic role. Following receipt from several queries from tenants of flats within and independent living community managed by City of York, a week-long visit by the handyperson was arranged. Working in co-operation with Housing Management Officer (HMO) for the area, letters were delivered to all properties within the development regarding a survey of their property as defined above. The HMO made appointments for interested tenants. In addition to carrying out the visit and installing measures as above, a survey form recording technical information, property repairs required, other assistance needed, energy use and fuel cost information etc. was developed and is completed by the handyperson during the visit.
The information gathered is to be used in planning larger scale improvements and undertaking major repairs to these specific properties. In addition, the property archetype and anonymised tenant data collected is to be used for developing the council’s retrofit programme for its housing stock, contributing to its net zero carbon targets and for use in compiling and submitting future funding bids.
To date a further 44 visits of this nature have been carried out to larger council sites such as independent living centres.
Work to promote and support the service and information gathered is shared across several council teams to inform ongoing delivery of energy efficiency retrofit work in addition to providing immediate support to residents at a critical time.
Next steps
Delivery of the project is still in progress, but consideration will be given to future delivery going forward, including possible mainstreaming or an expansion to include referrals from qualifying owner occupied properties although an alternative method of funding will need to be determined for this. The Action Planning element of the LRAP course will be used in this development work.
Conclusion
What began as a project to assist tenants and improve properties has developed into a useful tool that in addition to achieving these aims, this but also feeds into strategic, longer term planning to enable the council to deliver an informed, more effective and data driven retrofit programme to improve its housing stock. The development of the project has required a number of different teams, including Housing management, Housing Policy, Prevention Services, Energy Efficiency Programme management and Building Maintenance to work together and benefit jointly from the outcomes of the project.
- Appendix 1
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Contact: 01904 55XXXX
Email: [email protected]
Our Ref: EEQW22
Date: November 2022Dear #,
Improving the Energy Efficiency of your Home
We think your home would benefit from a free, simple survey and the carrying out of quick works to improve energy efficiency and hopefully save you money. With colder days on the way now is the perfect time to see if there is anything extra that can be done to get your home ready for this coming winter.
For the next few months we are able to offer a service to Council tenants that allows us to visit your home and see if there are any simple energy efficiency measures that can be carried out there and then, such as changing light bulbs to energy saving models or fitting draught proofing around windows, doors and loft hatches. This work will be carried out by the city council for free.
To arrange a visit from our handyperson please call the Healthy and Sustainable Homes Service on 01904 55XXXX or email [email protected]
This is an opportunity for tenants to improve their home, reduce fuel bills and help reduce carbon emissions.
Yours #
Jed Smawfield
Housing Energy Efficiency Programme Manager
- Appendix 2
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Contact: 01904 55XXXX
Email: [email protected]
Our Ref: EEQW22
Date: January 2023Dear #,
Improving the Energy Efficiency of your Home
We think your home would benefit from a free, simple survey and the carrying out of quick works to improve energy efficiency and hopefully save you money. With colder days on the way now is the perfect time to see if there is anything extra that can be done to get your home ready for this coming winter.
During the week commencing # January 2023 we are able to offer a service to [specific address] residents that allows us to visit your home and see if there are any simple energy efficiency measures that can be carried out there and then, such as changing light bulbs to energy saving models or fitting draught proofing around windows, doors and loft hatches. This work will be carried out by the city council for free.
Please contact #, your Housing Management Officer on # before # January to make an appointment if you would like to take advantage of this opportunity to improve your home, reduce fuel bills and help reduce carbon emissions.
Yours sincerely
Jed Smawfield
Housing Energy Efficiency Programme Manager
- Appendix 3
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City of York Council: #, #
Brief for visits 2022-23
Background:
- Tenants have reported issues with cold homes that are difficult to heat.
- The available EPCs suggest walls and roof/loft should be insulated to an adequate level based on building regulations at time of construction (1989), however this has not been confirmed by inspection.
- Windows are believed to have been replaced in 2015, again this is to be confirmed and the quality of the installation is not known.
- Heating is by combi gas boiler as the blocks are separate to the main scheme (which has a communal system). No known issues with the boilers, which should all be modern condensing types with good efficiency performance.
Inspections and information to gather
1. Can tenants provide a recent gas bill – please give kWh usage details and time period if possible.
2. Is loft insulation of adequate depth and quality?
3. Is the heating system apparently sufficient from visual inspection?
4. Do the ground floors have adequate floor covering?
5. Are there any issues identified with windows/doors?
6. Is the property free from apparent damp/mould?
7. What are the thermostat and heater timing settings typically used by the tenant?
8. Any other specific details reported by tenants that may be relevant?
9. Ventilation checkExtractor fan types are expected to be either humidity controlled / continuously running e.g. Envirovent Infinity; pull cord operated intermittent only; or passive/no extract.
Extractor fan type: kitchen
Extractor fan type: bathroom
Do windows have trickle vents?
Any other ventilation identified?
Does tenant dry laundry indoors?
Sufficient ventilation in any rooms used for drying laundry?10. Details of any improvement work undertaken, and any other comments not included in above.
- Appendix 4
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Energy Saving Tips
Small changes of habit can make a significant difference to your energy bills and carbon footprint. If any of these are new to you, give them a try
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Get to know your thermostat (set it’s on and off times)
Understanding all of your radiator controls could save you £75 per year -
Bleed your radiators (and don’t block them)
Ensure their heat can spread by moving furniture away from them -
Decrease your shower time by a minute or more
Four people doing this could save £75 per year -
Use cloth draught excluders to fill gaps under doors
Good draught exclusion can save around £30 per year on bills -
Move from a pre-payment meter to a credit meter
This will make sure you only pay for the energy you actually use -
Put glazing film on your windows
Adding an extra layer helps prevent heat from escaping -
Use thermal curtains to keep heat in
Alternatively, line your own with cheap, fireproof fleece-blanket -
Switch off appliances on standby
Switching them off at the plug could save £30 per year -
Use the microwave instead of the oven when you can
On average, cooking in the microwave uses 25% less energy -
Think about installing Energy Efficient Lightbulbs
LED bulbs use much less energy than older models -
Don’t overfill the kettle
Only heating the water you really need can save up to £8 per year -
Use a washing line, not a tumble dryer
Air-drying clothes could save you £48 per year -
When buying something new, look out for efficiency
If it’s in your budget, go for an A+ to A+++ performance rating -
Wash cooler for longer (30C + eco mode)
One less load of washing a week could save £10 per year -
Put the lids on your cooking pots
Keeping the heat in will help to cook quicker and so use less energy -
Open your windows, before resorting to electric fans
Letting air in uses no energy at all -
Switch Off Lights and Anything Else
It’s common sense, but it could save you £49 per year -
Wear Enough Layers
Don’t stint on the heat you need, but layers of clothing always help -
Defrost in the Fridge, not the Microwave
It may take longer, but it uses a lot less energy -
Don’t crank up the thermostat
It doesn’t heat your home any quicker
If you need help with managing your energy bills and energy usage, you can contact York Energy Advice, who offer free support on energy issues to anyone in York on a low income, aged 50 or over, or experiencing a long term physical or mental health condition or disability.
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