Since 2018, Coventry City Council has commissioned an integrated lifestyle service for adults offering support for smoking, weight management, physical inactivity and non-dependent alcohol misuse. The service employs a team of health coaches and subcontracts pharmacies and GPs to deliver additional stop smoking support and the NHS Health Checks programme. The Council also commissions a healthy lifestyle service for children, young people and families, including an opt-out stop smoking in pregnancy service, health visitors and school nurses.
Both services have been commissioned for a nine-year contract term in order to embed pathways, encourage investment from other funders, stimulate innovation, and secure long-term service improvement.
The adult lifestyle service has an established engagement strategy with deprived populations and other target groups. The service generates referrals through an online presence, targeted promotion and close working relationships with key partners including primary care, secondary care and employers. Locality-based health hubs have been developed in key communities, enabling clients to receive in-person appointments or drop-in support. Health coaches also run weekly clinics at the local JobCentre Plus and the Council’s own Job Shop, supporting smokers who are looking for training or work.
The service recognises the value of harm reduction approaches and has adopted a ‘cut down to quit’ model with a particular focus on people with mental health conditions. Initial outcomes of this approach are measured by the number of people achieving a 50 per cent reduction in the volume of cigarettes consumed. Clients are encouraged to recognise and value the achievement of a significant reduction in their smoking in order to motivate a full quit attempt. E-cigarettes have also been introduced as an option to help smokers quit and the service is reviewing the impact of this change on service uptake in population groups who are less likely to engage with smoking cessation services.
The lifestyle service has a close working relationship with the NHS including engaging with inpatients in the local hospital as part of the Long Term Plan; supporting the Lung Health Check programme, which has generated many new referrals; and enhancing the impact of the NHS Health Check Programme with a seamless pathway into lifestyle behaviour change support.
The service for young people has been reshaped by a community consultation project in Bell Green, a deprived area with a high prevalence of young smokers. A key insight from young people was that they responded more to health messages with a focus on money, such as ‘don’t buy cigarettes for a month and you can afford trainers/a holiday/a PS5/branded clothes’ than to messages about harm. Advertising was also moved away from social media, where it had little impact, to bus stops, community centres, GP surgeries, and youth groups.