Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Healthy Minds Lincolnshire Service - Lincolnshire County Council

The Healthy Minds Lincolnshire Service is a partnership to support emotional wellbeing needs of young people, focusing on early intervention, promoting resilience and the prevention of emotional wellbeing concerns escalating to mental health issues.

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Surrey County Council: enhancing care in care homes

In 2014 East Surrey CCG embarked on a project to improve the medical care of residents of nursing and residential homes. This example of a local initiative forms part of our managing transfers of care resource.

Using mobiles to engage pupils with school nursing

Leicestershire’s school nursing service has set up a text messaging service for secondary school pupils. It has helped the service engage hard-to-reach groups with pupils reporting it makes them feel more comfortable discussing sensitive issues.

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Essex: working with partners and communities to develop your place brand

When the Essex Partners Group commissioned research into the challenges facing the county, it became clear no organisation could tackle them alone. But before working out the solutions, the group had to find a story to unite everyone with a role to play.

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Hackney: A place for everyone campaign

With Hackney experiencing unprecedented change over the past decade, the council had to make sure that its corporate narrative reflected the realities of its communities.

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Developing opportunities for young people with disabilities

Bristol Plays Music, the city’s music education hub, is developing a range of opportunities for young people with special educational needs and disabilities.

Support for Children with SEND - The London Borough of Hillingdon

A case study on the support provided by the London Borough of Hillingdon to support children with SEND, and their families, to ensure positive outcomes.

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Dorset County and Districts digital renewal

However, the partners recognised that modern design approaches and technologies offered them new opportunities to give customers a much better digital experience while reducing costs.

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East Dorset and Christchurch: Online licensing project

Partners East Dorset and Christchurch Councils identified licensing as an area of high demand and volume, with the majority of the process being handled offline. The current processes took up a considerable amount of customer time and effort, while officers were involved in re-keying data and reconciling payments. This case study forms part of our digital experts resource.

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'My Council / Report it' digital app

Gloucester City Council developed and implemented a ‘My Council / Report it' App which allows its customers to utilise mobile technology to identify a range of issues (such as flytipping, dog fouling, graffiti, pot holes etc) and to send real-time information, identifying the nature of an issue, its location and status directly to the council.

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