Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Improving recycling in high-rise properties across Hounslow

From August 2019 – May 2021, the London Borough of Hounslow and Ogilvy Consulting’s Behavioural Science Practice collaborated on a rigorous behavioural insights trial to effectively test ways to increase recycling in high-rise properties.

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Wakefield Council: evidence-based support to raise aspirations

Wakefield Council has a range of coordinated and evidence-based projects and programmes which aim to improve the wellbeing of residents, help them into the job market and raise aspirations. They are carefully structured and monitored to produce the best results. 

Calderdale: 'We worked hand-in-hand with schools during autumn surge'

At the start of the pandemic, Calderdale Council’s public health team recognised the importance of supporting schools. They set up a helpline for schools so they could get in touch with public health specialists for advice.

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Kirklees: 'Phenomenal' collaboration ensured smooth rollout

A partnership between the council, school immunisation service, local NHS and community pharmacy ensured a smooth and quick rollout of vaccination to children and young people in the West Yorkshire borough of Kirklees.

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Suffolk County Council – Apprenticeships Suffolk

Apprenticeships Suffolk is an impartial and completely free service being offered by Suffolk County Council as part of their strategic aim to increase the quality and quantity of apprenticeships within the county, thereby supporting businesses and helping to achieve economic growth.

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Essex County Council: Sustainable School Travel Design Guide

In 2020, Essex County Council appointed Jacobs and Essex Highways to develop Sustainable School Travel Design Guide after identifying the need for greater guidance to optimise sustainable design.

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Telford & Wrekin Council: How the council delivered communications during a SEND inspection

In March 2023, Telford & Wrekin Council received notification of an impending Special Educational Needs and Disabilities (SEND) inspection. This case study explores how the council turned a potentially high-pressure situation into a showcase of collaboration, clarity, and confidence and how communication played a vital role at every stage.

Dorset Council Libraries: Toddler Time and Talk

Libraries across Dorset host a range of early years programmes such as Rhyme Times, Library Gets Lively and Story Times to support early language development and a love of books and reading. Following a Rhyme Time session at Portland Library, staff identified a need to develop their sessions in response to the requirements of some of their families; in the main the isolation of some parents who found it difficult to break into established groups, or who were new to the area and had not developed relationships with other parents.

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Wiltshire: Supporting the employability and skills of young people

In Wiltshire the council has provided targeted support to those most at risk, setting up a dedicated team to work with young people not in education, employment or training.

Middlesbrough: one-stop wellbeing clinic in shopping centre

The Dundas Shopping Centre in the heart of Middlesbrough town centre is the Live Well Centre, a one-stop shop for healthy living run by the council’s public health team.

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