Case studies

In 2014 East Surrey clinical commissioning group (CCG) embarked on a project to improve the medical care of residents of nursing and residential homes (care homes). East Surrey CCG has a significant number of Care Homes with a total of 1,800 beds across the geography. This example of a local initiative forms part of our managing transfers of care resource.

The hospital avoidance response team – HART – service is delivered by members of the Lincolnshire Independent Living Partnership and takes referrals from secondary care discharge hubs, A&E in-reach teams, the ambulance service, primary care and community health providers. This example of a local initiative forms part of our managing transfers of care resource.

In late 2017 the Technology Enabled Care (TEC) team began working on a project to improve pathways and access to TEC for those who were being discharged from hospital. The aim was to significantly increase the take-up of lifelines and telecare within a vulnerable cohort that would most benefit from them and ensure that people had access to the councils in house Reablement Enhanced Response Service (ERS). This example of a local initiative forms part of our managing transfers of care resource.

The story so far Gareth Spooner is employed as staff wellbeing coordinator at Portsmouth City Council in a post that was initially funded jointly by HR and Public Health and has since become part of the HR establishment.

Norfolk CC implemented a staff engagement survey with an underpinning research base, to understand the unique selling point for working in the public sector. 

The Productivity Experts Programme grant funding supported the redesigning of the commissioning of our placement function for Children’s Services and considering future integration with the Adult’s services; as well as developing effective performance management processes and systems, and a quality assurance framework.

NHS Newcastle Gateshead clinical commissioning group (CCG), was selected to be part of NHS England New Care Models Care Home Vanguard Programme. One of the initiatives to be introduced was the ‘transfer of care bag’, which sought to improve communication between hospital and care home teams when residents moved between both settings. This example of a local initiative forms part of our managing transfers of care resource.

Staff from Gateshead’s substance misuse service have a presence at the borough’s main hospital four days a week. This gives them a chance to identify and engage patients who have alcohol-related problems.

New ways of engaging young people are being explored in Lancashire thanks to a government-funded project. Non-alcohol specialist staff are getting extra training and early intervention work is taking place with teenagers and families.

When Essex County Council needed to rebrand its community transport service and recruit drivers, it used the power of authentic storytelling and user insight to deliver a small campaign with a big impact on people’s lives. The Ugobus – more than just a journey rebrand and recruitment campaign was awarded a bronze at the 2019 Public Service Communications Excellence Awards.